Marie Gaelle Queencyla Prosper-Russie
John Kennedy Street, Grand Gaube
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Being passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Recovery Support
The Mauritius Commercial Bank Ltd
04.2023 - Current
- Documented case management activity for accurate, reliable records.
- Assessed individuals' needs and planned bespoke recovery programs to provide the same banking products they were used to even if they are caution listed.
- Supported clients with compassionate, empathetic counseling.
- Performing debt repayment manually such loan, credit card, overdraft, etc.
Teller
The Mauritius Commercial Bank Ltd
05.2018 - 04.2023
- Served as primary point of contact for customers' inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Processed customer transactions promptly, minimizing wait times.
Sales Clerk
Tea Blenders Ltd
10.2015 - 11.2016
- Taking orders from various shops, stores or supermarkets and assist in the delegation of delivery throughout the island.
Check-out Operator
Super U Ltee
06.2015 - 08.2015
- Handling of cash or card transactions.
Chargé De Clientèle
CCA International
11.2013 - 03.2015
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Education
Bachelor of Arts - Law And Management
University of Mauritius
Reduit12.2017
Higher School Certificate -
Loreto College
Port Louis12.2013
School Certificate -
Loreto College
Port Louis12.2010
Skills
- Operational Procedures
- Confidential Case Documentation
- Client Care
- Investigation Techniques
Certification
City and Guilds (Year 2009)
- Word Processing Techniques - 1st Class
- Spreadsheet Processing Techniques - 1st Class
- Practical Data Processing - 1st Class
Languages
Mauritian creole
Native language
French
Advanced
C1
English
Upper intermediate
B2
Timeline
Recovery Support
The Mauritius Commercial Bank Ltd
04.2023 - Current
Teller
The Mauritius Commercial Bank Ltd
05.2018 - 04.2023
Sales Clerk
Tea Blenders Ltd
10.2015 - 11.2016
Check-out Operator
Super U Ltee
06.2015 - 08.2015
Chargé De Clientèle
CCA International
11.2013 - 03.2015
Bachelor of Arts - Law And Management
University of Mauritius
Higher School Certificate -
Loreto College
School Certificate -
Loreto College
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