Gaelle Jennepy
Curepipe
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
7
7
years of professional experience
Work History
Receptionist / Administrative Officer
Institut Escoffier
St Pierre
03.2024 - Current
- Greeted visitors and clients with professionalism and warmth.
- Maintained organized files, ensuring easy access to important documents.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
PATIENT CARE OFFICER
C-care Welkin
Moka, Mauritius
04.2022 - 02.2024
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Assisted in resolving customer inquiries to enhance service quality.
- Collaborated with nurses to coordinate patient care and support services effectively.
- Responded quickly and efficiently in emergency situations.
GUEST SERVICE AGENT
La Pirogue Hotel
Flic En Flac, Mauritius
11.2018 - 04.2022
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Provided guest assistance and recommendations for tourist attractions.
- Assisted guests with inquiries, resolving issues promptly and efficiently.
- Communicated effectively with housekeeping and maintenance teams for service continuity.
- Handled cash transactions and processed payments accurately at the front desk.
- Maintained knowledge of local attractions to assist guests with recommendations.
Education
École Hôtelière Sir Gaëtan Duval
Rose-Hill01-2019
Notre Dame College
Curepipe01-2017
Skills
- File management
- Customer service
- Time management
- Service-oriented mindset
- Administrative support
- Multitasking and prioritization
Languages
Creole
Proficient
C2
English
Advanced
C1
French
Advanced
C1
Timeline
Receptionist / Administrative Officer
Institut Escoffier
03.2024 - Current
PATIENT CARE OFFICER
C-care Welkin
04.2022 - 02.2024
GUEST SERVICE AGENT
La Pirogue Hotel
11.2018 - 04.2022
École Hôtelière Sir Gaëtan Duval
Notre Dame College