Marie Esha Diana Varlet

First Project

• Enhanced customer satisfaction by effectively addressing inquiries and resolving issues for over 50+ customers per day.
• Streamlined communication with clients for improved service experiences and increased loyalty.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
• Trained new associates in company policies and procedures, fostering a supportive work environment.

Second Project

• Managed high call volume with exceptional time management skills, minimizing wait times for customers.
• Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
• Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
• Streamlined back-office processes for increased efficiency, implementing new software solutions and organizational methods.