Marie Emmanuelle Oceane Heviamoovima
Admin
Grand Baie
Summary
Dynamic administrative professional with a proven track record at TFP, excelling in customer service and confidentiality. Recognized for streamlining office operations and enhancing workflow efficiency. Skilled in cash handling and committed to reliability, I foster positive client relationships and ensure a welcoming environment, contributing to overall business success.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
2026
2026
years of professional experience
Work History
Admin
TFP
01.2025 - 07.2025
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Receptionist
Stella Rina
07.2022 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Cashier
King Savers Supermarket
- (DURING SCHOOL HOLIDAYS Only)
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
SC Pass
Ideal College
Riviere Du Rempart, Mauritius01-2018
Certificate - Microsoft Office Professional Training
Floral Frenzy LTD
Online (ZOOM)01-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
Languages
Creol
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Admin
TFP
01.2025 - 07.2025
Receptionist
Stella Rina
07.2022 - 03.2024
Cashier
King Savers Supermarket
SC Pass
Ideal College
Certificate - Microsoft Office Professional Training
Floral Frenzy LTD
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