MARIE DIANE GODER
Summary
Successful customer care professional with 20+ years of experience mainly in the Tourism Industry. Ensure that operations remain within the company standards. Team management and assure team work both inside and outside organization.
Overview
21
21
years of professional experience
Work History
Sales Promoter
Emtel Ltd
11.2021
- Ensure proper delivery of Sims bought online
- Promote/upsell Emtel products and services
- Provide assistance and information to Emtel's customers.
Customer Service Agent for Booking.com
Concentrix Ltd
05.2021 - 08.2021
- Assist customers who have used Booking.com website to book Hotels/Apartments for holidays.
Airport Representative Supervisor
Sun Resorts Ltd
01.2007 - 01.2020
- Staff development to maintain quality of service
- Successfully create a positive work environment
- Resolved problems, improved operations and developed team communication
- Supervise daily operations to ensure policies were adhered and understood by the team.
Airport Representative
Sun Resorts Ltd
01.2001 - 01.2007
- Successfully deliver high level of service according to company standards
- Developed emphasis to punctuality and maintain attendance record.
Education
High School Diploma -
Loretto College of Mahebourg
Mahebourg, Mauritius08.2021
Skills
- Team leadership
- Customer Relations
- Strong Verbal and written communication
- Capacity to work under pressure
Education And Training
- High School Certificate
- Leadership and Team management certificate
- Microsoft office package certificate
- Protocol and Etiquette certificate
- Vipertex Time and Attendance software training
- Microsoft Office Skills
References
Mr. Jean-Christian Ah-Hang, Head of Corporate Human Resources, Sun Resorts Ltd, jahhang@sunresorts.mu, 52587723
Hobbies and Interests
- Reading
- Baking
- Swimming
- Spend quality time with my family
Reading, Baking
Baking is passion, I love the idea of creating beautiful and delicious cake. It`s also my way of relaxing my mind just like when i read book where my mind travels in a different world.
Timeline
Sales Promoter
Emtel Ltd
11.2021
Customer Service Agent for Booking.com
Concentrix Ltd
05.2021 - 08.2021
Airport Representative Supervisor
Sun Resorts Ltd
01.2007 - 01.2020
Airport Representative
Sun Resorts Ltd
01.2001 - 01.2007
High School Diploma -
Loretto College of Mahebourg
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