Marie Christine Brunet

As a Customer Service Representative in the Global and International Corporate section, i have developed great skills and experience in the customer service field.

• We are the primary customer support to internal and external customers.
• Assisting local and mainly international customers.
• Management of a portfolio of high network customers.
• Active listening to customer needs and handled concerns quickly.
• Handling of customer inquiries and needs courteously and professionally.
• Respond to constant flow of customer emails and calls.
• Deliver prompt service to prioritize customer needs.
• Trained new recruits regarding company operations, policies and services.
• Support to the Relationship Manager to meet daily objectives.

Joined the Mauritius Commercial Bank as a Teller, I had the opportunity to learn, acquire experience, discover the Banking field and develop my skills.

• Processed customer transactions promptly, minimizing wait times.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills..
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Provided customer records, account statements and copies of checks.
• Educated customers on use of banking website and mobile apps.
• Sold and cross-sold bank products to new and existing customers.
• Assisted with training of new tellers on policies and procedures.
• Maintained friendly and professional customer interactions.
• Assisted customers with banking needs and inquiries.
• Educated customers on online banking and mobile banking applications.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Executed wire transfers, stop payments and account transfers.
• Cross-sold credit cards, loans and other bank products.

Promoted to Quality Coach following my position as Call agent in the company.

• Monitored staff organization and suggested improvements to daily functionality.
• Communicate with and support Operations Manager, Supervisors, leads, and employees including troubleshooting.
• Tracked quality issues with external customers, suppliers, and internal plant operations.
• Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
• Recorded, analyzed, and distributed statistical information.
• Reported malfunctions to managers and supervisors.
• Skilled at working independently and collaboratively in team environment.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Negotiated with customers to assist with setting up payment plans satisfying needs of both parties.
• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Maintained and managed customer files and databases.