Marie Christelle Melanie NUMA
Port
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Forward-thinking person with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
3
3
years of professional experience
Work History
Manager
Pompier Minimart
PORT LOUIS, Roche Bois
12.2022 - Current
- Regularly provided reports to senior leadership team highlighting key areas of concern and potential solutions.
- Actively participated in process improvement initiatives aimed at increasing operational efficiency and effectiveness of the organization's Quality Management System.
- Reviewed existing processes and procedures for efficiency improvements, cost savings, or other benefits.
- Coordinated with external vendors and consultants for audit activities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Analyzed customer feedback data and identified areas for improvement in the management system.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Private Babysitter
Catherine TIGRESSE
PORT LOUIS, Roche Bois
01.2021 - 11.2022
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Led hands-on activities consistent with child's interests and skills.
- Engaging in age-appropriate activities like reading stories or playing games.
- Ensured physical and social well-being of each child.
- Encouraging healthy physical activity by taking walks together or playing games outside.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
- Minimized TV and mobile device time by engaging children with games and physical books.
Education
Some College (No Degree) - General Literature
ALFA COLLEGE
Port LouisSkills
- Verbal and Written Communication
- Complex Problem-Solving
- Time Management
- Team Leadership
Affiliations
- Played piano and flutes at Conservatoire de Musique at Francois Mitterrand.
- Blue belt in Judo
Timeline
Manager
Pompier Minimart
12.2022 - Current
Private Babysitter
Catherine TIGRESSE
01.2021 - 11.2022
Some College (No Degree) - General Literature
ALFA COLLEGE
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