Marie Christabelle Perrine
Fox Hill Residential, Street 204, Building 36, App 404, Lusail City,Doha Qatar
Summary
A positive, proactive and results-driven individual with a successful background in customer service and retail. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservation, seating arrangements and customer complaints. Enjoy being part of a successful and productive team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Relations Associate
Rosewood Doha ( Pre- Opening)
Lusail City, Qatar
11.2024 - Current
- Trainings about product knowledge, SOP’s, Opera System and explore areas of improvement.
- Scheduled space or equipment for special programs, meetings and conferences.
- Managed inventory levels of supplies needed for front desk operations.
- Built and maintained productive relationships with employees.
Retail Sales Associate
La Plantation D’albion Club Med
Albion, Mauritius
05.2024 - 10.2024
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Used product knowledge to suggest items to match client needs.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Organized store by returning merchandise to proper areas and restocked displays.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Front Desk Receptionist
Trou aux Biches Beachcomber
Royal Road Trou Aux Biches , Mauritius
12.2023 - 03.2024
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Restaurant Hostess
Trou aux Biches Beachcomber
Royal Road Trou Aux Biches, Mauritius
10.2022 - 12.2023
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Gathered guest feedback to identify area of improvement.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Sales Representative
Duty Free Flemingo, Maurel ltd
Port- Louis, Mauritius
12.2019 - 08.2021
- Welcoming and great local and foreign customers from different nationalities
- Improved overall customer purchasing experiences to promote steady revenue and satisfaction.
- Monitored customer order process and addressed customer issues.
- Demonstrated product features to align with customer needs.
- Actively involved in receiving new products.
- Developed key customer relationships to increase sales.
- Manage point of sales.
- Explain the sales principles of the shop
Education
Travel And Tourism Hospitality Management
University of Technology, Mauritius
Pointe Aux Sables, La Tour KoenigSkills
- Deliver great customer service
- Good communication skill
- Welcoming and dynamic personality
- Ability to work in pressure environment
- Problem- solving
- Ability to learn quickly
Languages
English
Upper Intermediate
B2
French
Proficient
C2
Italian
Beginner
A1
Accomplishments
- Head Girl of BPS FATIMA GOODLANDS 2019
- Active Member of MEJ Ile Maurice ( Mouvement Eucharistique des Jeunes) from 2014 to 2019
- Participating in Regional Basketball Girls at Riviere Du Rempart 2016 and win the 3rd prize
Certification
- Mention Tres Bien au Test d'Aptitude - Niveau C.P.E Alliance Francaise, 2012.
- C.P.E Attributes 18 units.
- SC certificates, November 2017.
- HSC certificates, November 2019.
- Internet and Computer Core Certification, October 2017.
- Certified Nails Technician Begginner Level November 2022.
- Certified Zumba Fitness Instructor December 2023.
Timeline
Guest Relations Associate
Rosewood Doha ( Pre- Opening)
11.2024 - Current
Retail Sales Associate
La Plantation D’albion Club Med
05.2024 - 10.2024
Front Desk Receptionist
Trou aux Biches Beachcomber
12.2023 - 03.2024
Restaurant Hostess
Trou aux Biches Beachcomber
10.2022 - 12.2023
Sales Representative
Duty Free Flemingo, Maurel ltd
12.2019 - 08.2021
Travel And Tourism Hospitality Management
University of Technology, Mauritius