Marie Berenice Severine Ayady
Vacoas
Summary
Proven leader in customer service, adept at resolving issues and enhancing client satisfaction, as demonstrated at Digital Data Solution. Skilled in client relations and retention, with a knack for empathetic communication and efficient problem-solving. Excelled in upselling at Golden Curl, significantly boosting sales through strategic relationship building.
Overview
2026
2026
years of professional experience
Work History
Customer Service
Digital Data Solution
- Provided excellent customer service, resolving inquiries and issues on spot.
- Achieved recognition for outstanding customer service, setting benchmark for colleagues.
- Expedited checkout process for efficient customer service during peak hours.
- Managed food resources, memorized orders, and coordinated customer service.
Customer Service Relashionship
National Insurance Company
06.2022 - Current
- Able to handle all queries of the customer and ability to work during pressure and have a team work when on short staff
- Able to keep calm whenever a client is angry
- The satisfaction of client is the main requirement
- Able to tackle all my duty for the day
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Sales Representative
Golden Curl
05.2019 - 10.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Host
Sands Resorts & Spa
08.2017 - 01.2018
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Post-Degree Certificate - Tourism And Travel Management
Iata Flymates
Rose HillSc - English Language And Literature, Account
Quatre Bornes Sss
Quatre BornesCertificate - Nail Artist
Marion School
Rose Hill10.2021
Skills
- Customer service leadership
- Customer service documentation
- Client relations and customer service
- Customer service and retention
- Excellent customer service skills
Timeline
Customer Service Relashionship
National Insurance Company
06.2022 - Current
Sales Representative
Golden Curl
05.2019 - 10.2021
Host
Sands Resorts & Spa
08.2017 - 01.2018
Customer Service
Digital Data Solution
Post-Degree Certificate - Tourism And Travel Management
Iata Flymates
Sc - English Language And Literature, Account
Quatre Bornes Sss
Certificate - Nail Artist
Marion School
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