Marie Axel Stephanie Karin Ladouceur

(Acting Clerical Officer -Sept 2024 till present)

• Customer Service & Loan Application Handling.
• Responsible for processing Online Application and doing proper follow up.
• Loan Processing & Data Entry into the Flexcube system ensuring accuracy and completeness of file.
• Listing, verifying of applications on MCIB and calculating the applicant's repayment capacity.
• Legal Documentation Procedures by providing support in checking Loan Agreements.

Receptionist and PR Assistant

• Operate on PABX
• Receptionist and PR Assistant
• Operate on PABX
• Give general information on all EWF Services
• Direct clients to officers at the reception, coordinate waiting time of customers with supervisor & process incoming letters for EWF

Holiday Scheme Project (2019-2020)

Worked on Holiday Scheme providing Holiday Packages to clients at competitive prices together with loan facilities.

Started as Analyst 1 on Sales Administration

Processing customers' orders and subscriptions.

Actively involved in reporting.

Teamwork work to achieve completeness of tasks.

Communicating with 'Point of Contact' in France on a daily basis.

October 2014

• sudden move to another process called 'Formation' and solely responsible for dealing with the process while remaining a backup on Salaes Administration.
• Dealing with clients, putting forward strategic plan and implemented it to process demand more effectively by working in parallel with our outsourcing clients in France.

January 2015

• Received an award for 'Employee of the month' for excellence in efficiency and effectiveness of work.

April 2015

• Promoted as Analyst 2 - dealing with additional tasks and more responsibilities in reporting and training of back up.

October 2015

• Attended a Work Shadow in France for a new project.
• Use that experience to put forward and implemented strategic plan for transition of the new process in GPO.
• Training of new recruits

2016-2018

• Ensure the smooth flow of several processes ; Sales Administration, Customer Service, Marketing and Accounts Services.
• Act as Team Leader and mentor to the team.

Started as Cashier Grade1

Dealing with customers, handling of cash transactions and manning tills.

Processing of transactions with rapid, effective and efficient manner.

Year 2007-2013

promoted as Cashier/ Operator Grade 2 in relation to a training course and assessment.

Acquired more responsibilities on job descriptions; Performing banking of excess cash in the shop, contribute actively in staffing and teamwork, emptying machines, handling card transactions and transfers, taking initiatives regarding small issues and enquiries.

• Worked as cashier, stacking shelves, manning tills.
• Dealing with customer service, handling of cash and card transactions.

• Promoting and finding the best fares for clients, working on reservations and issuing tickets.
• Dealing with enquiries by telephone and email.
• Marketing of package tours for Rodrigues and Reunion islands.