Marie Anne Sonia Clair
Port - Louis,PL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Apollo Blake Solution
Ebene, Mauritius
10.2022 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
French Customer Care Representative
EURO CRM
Ebene, Mauritius
08.2022 - 10.2022
- Answered customer inquiries over the phone
- Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
- Identified opportunities to upsell additional services when appropriate.
Intern in a Printing Business
Printing House
Port Louis, Mauritius
05.2022 - 07.2022
- Maintained accurate records of all activities performed throughout internship period.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Hae got the opportunity to do some work in relation to graphic design
Sales Girl as Student Job
Family Business
Port Mathurin, Rodrigues
10.2021 - 07.2022
- Organized merchandise displays to attract attention of prospective buyers.
- Upheld high standards of customer service during interactions with clients.
- Informed customers of product features, pricing, availability, and benefits.
Education
High School Diploma -
Academy of Design & Innovation
Mauritius08-2022
Bachelor of Arts - Art & Design
Academy of Design & Innovation
MauritiusSome College (No Degree) -
Mont -lubin College
RodriguesSkills
- Information Security
- Scheduling
- Paperwork Processing
- Inbound and Outbound Calling
- Complaint resolution
- Consultative Sales
- Graphic design knowledge
- Multi-Task Management
- Active Listening
Languages
French
First Language
English
Advanced (C1)
C1
Timeline
Customer Service Representative
Apollo Blake Solution
10.2022 - Current
French Customer Care Representative
EURO CRM
08.2022 - 10.2022
Intern in a Printing Business
Printing House
05.2022 - 07.2022
Sales Girl as Student Job
Family Business
10.2021 - 07.2022
High School Diploma -
Academy of Design & Innovation
Bachelor of Arts - Art & Design
Academy of Design & Innovation
Some College (No Degree) -
Mont -lubin College
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