Marie Annecy Ketty Frivet
Beau Bassin-Rose Hill
Summary
Dedicated manager with expertise in customer service, team management, and project oversight. Proven track record in vendor negotiation and conflict resolution, ensuring operational excellence and enhanced customer satisfaction.
Overview
23
23
years of professional experience
Work History
Manager
Les Belles Demoiselles Ltee
Roche Brunes
2025.10 - Current
- Managed daily operations to ensure smooth workflow and team collaboration.
- Supervised staff to maintain high standards of customer service and satisfaction.
- Resolved customer inquiries promptly, ensuring positive experiences and loyalty.
- Conducted regular team meetings to communicate updates and gather feedback.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Receptionist
DCDM Management Services Ltd seconded to Essar Capital Mauritius Ltd
Port Louis
2013.02 - 2025.09
- Managed front desk operations and greeted visitors professionally.
- Coordinated appointment scheduling for executives and team members.
- Answered phone calls, directing inquiries to appropriate departments.
- Assisted in organizing company events and meetings for staff and clients.
- Supported administrative tasks, ensuring smooth daily office functions.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Updated daily log book with information about visitors entering the premises.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Monitored office supplies inventory and placed orders when necessary.
Admin and Production Coordinator
Studio J
Port-Louis
2007.07 - 2013.01
- Coordinated production schedules and resource allocation for various projects.
- Developed and maintained project documentation for team reference.
- Coordinated and scheduled daily production activities to ensure efficient operations.
- Prepared for production by checking inventory levels of items needed to complete work.
- Facilitated meetings to discuss project progress and address issues.
- Coordinated travel arrangements for cast and crew members.
Assistant Market Coordinator
Medine Farmers Market
Bambous
2010.05 - 2011.08
- Organized weekly vendor schedules for local farmers and artisans.
Commercial Secretary
P&P Link Saatchi and Saatchi
Port-Louis
2005.07 - 2007.07
- Managed scheduling and calendar appointments for executives and team members.
- Coordinated logistics for meetings, including venue selection and catering arrangements.
- Handled incoming calls, directing inquiries to appropriate personnel efficiently.
- Facilitated communication between departments to streamline workflow processes.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
Field Interviewer
Analysis Research
Port-Louis
2003.02 - 2006.02
- Conducted in-person interviews to gather data for various research projects.
Purchasing Officer
Aquarelle Clothing
St Anne
2004.09 - 2005.05
- Managed vendor relationships to ensure timely delivery of materials.
- Negotiated contracts with suppliers for competitive pricing and terms.
- Collaborated with finance teams to reconcile invoices and manage budgets.
- Prepared purchase orders and sent to distributors and suppliers.
Data Entry Operator
Rogers Call Centre
Port-Louis
2004.05 - 2004.07
- Reviewed documents for completeness and ensured proper data formatting.
- Managed electronic files and maintained organized records for easy retrieval.
Survey Officer
Mauritius Freeport Authority
Port-Louis
2004.03 - 2004.05
- Conducted surveys to gather data on freeport operations and compliance.
Education
ABE Level 4 Diploma in Marketing Management - Marketing
JR School
Port - Louis2011-01
Certificate of Attendance -
CCL Management Consultants
Rose-Hill2006-05
Certificate of Attendance -
CCL Management Consultants
Rose-Hill2006-04
Certificate -
Summerfield Secretarial Training Institution
Beau-Bassin2004-04
School Certificate -
Stratford College
Quatre-Bornes2002-01
Skills
- Customer service
- Team management
- Project management
- Vendor negotiation
- Conflict resolution
- Appointment scheduling
Timeline
Manager
Les Belles Demoiselles Ltee
2025.10 - Current
Receptionist
DCDM Management Services Ltd seconded to Essar Capital Mauritius Ltd
2013.02 - 2025.09
Assistant Market Coordinator
Medine Farmers Market
2010.05 - 2011.08
Admin and Production Coordinator
Studio J
2007.07 - 2013.01
Commercial Secretary
P&P Link Saatchi and Saatchi
2005.07 - 2007.07
Purchasing Officer
Aquarelle Clothing
2004.09 - 2005.05
Data Entry Operator
Rogers Call Centre
2004.05 - 2004.07
Survey Officer
Mauritius Freeport Authority
2004.03 - 2004.05
Field Interviewer
Analysis Research
2003.02 - 2006.02
ABE Level 4 Diploma in Marketing Management - Marketing
JR School
Certificate of Attendance -
CCL Management Consultants
Certificate of Attendance -
CCL Management Consultants
Certificate -
Summerfield Secretarial Training Institution
School Certificate -
Stratford College