Ornella Vencatasamy

Purpose of Job:

• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints.
• Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
• Manage and maintain the filing system that has been implemented into the organization.
• Setting appointments with prospects and clients.
• Provided clerical support, addressing routine, and special requirements.
• Deals with any customer complaints and resolves the issue as necessary.
• Maintaining department records, including spreadsheets and databases that track suppliers, sales and customers.
• Bring out the best of branch's personnel by providing training, coaching, development and motivation.
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
• Share knowledge with other branches on effective practices, competitive intelligence, business opportunities and needs.
• Oversee facilities services, maintenance activities and tradespersons for example electricians.
• Organize and supervise other office activities, for example recycling, renovations and event planning
• Interacted with customers by phone, email, or in-person to provide information.
• Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
• Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.

Purpose of Job:

• Supervising quality of service offered to our client.
• Handling correspondence before and after meetings.
• Ensure that documents requiring the signature of directors and/or shareholders of client companies are duly signed, recorded and dispatched as appropriate.
• Assist team in organizing and coordinating directors' and shareholders' meetings.
• Manage and maintain the filing system that has been implemented into the organization.
• Being a point of contact for the department: Screen and respond to phone calls and email as appropriate.
• Maintaining department records, including spreadsheets and databases that track suppliers, sales and customers.
• Creating and maintaining sales contracts and agreements.
• Maintain and update sales and customer records.
• Setting appointments with prospects and clients.
• Stay up-to-date with new products and features.
• Ensure sales targets are met and report any deviations.
• Follows up with customers to make sure that they are satisfied with a particular product.
• Process orders via email or phone.
• Check data accuracy in orders and invoices.
• Contact clients to obtain missing information or answer queries.
• Deals with any customer complaints and resolves the issue as necessary.
• Exerts attention to detail, as customers may have the same problems; reports the problems as necessary.

Purpose of Job:

• Contract Management - Administration of contract
• Update of database as well as Masterfile.
• Completion of file for new, loss or amended, add, remove or replace documents.
• New agreements – contract and new file to be done.
• Contract renewals follow-up of actual client Issue and follow-up of quotations.
• Invoicing on Sage Software and posting of Feminine Hygiene, Washroom products and Consumables.
• Tele-sales for promoting Washroom solution products.
• Coordination with Operation Department.
• Reconciliation of administration and operation – recap of all delivery including done and pending ones.
• Incoming calls – Attending to all client request and queries.
• Backup support for sales team.
• Preparation of reports: sales, incoming calls, quotation, agreement and complaint.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Tackle complaints as per company SOP and inform the operation department.

Purpose of Job:

• Greeted pet owners with warm smile and pleasantly asked for sign-ins upon arrival.
• Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
• Entered data from pet records and office visits into computer system.
• Maintained reception, office, shop and waiting room, keeping common areas clean and tidy.
• Answer calls and emails in a professional, efficient and friendly manner.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Follow all company's policies and procedures.
• Provide information on clinical and surgical procedures and treatments.
• Answer telephone calls and schedule appointments for patients and also has to ensure that they are in synchronized with veterinary doctor's calendar.
• Balancing cash registers with receipts and ensures that there is no discrepancy in their handing over.
• Make follow-up appointments on instructions from the doctor.
• Assisting shoppers to find the goods and products they are looking for by accurately describe product features and benefits.
• Ensuring high levels of customer satisfaction through excellent service.
• Maintaining outstanding store condition and visual merchandise standards.
• Stocking shelves with merchandise and attaching price tags to merchandise.
• Actively involved in the receiving of new shipments.
• Keep up-to-date with product information.

Purpose of Job:

• Handle local sales bookings and coordinate the administrative duties within Destination Services.
• Take note of special requests and remarks and communicate such to parties concerned.
• In exceptional cases, take excursion bookings from hotel representatives.
• Provide clear and accurate information to hotel representatives (change in itinerary, close sales, limitation in capacity, change in pick up times, cross check of bookings).
• Enquire with Planning and check email for any changes in excursions for the day and send the final excursion confirmations to Suppliers.
• Liaise with suppliers to check availability and communicate bookings to supplier including special requests from hotel representative.
• Handle and compute all amendments or cancellations.
• Answer calls and emails in a professional, efficient and friendly manner.
• Assist Destination Services Executive with back-office admin tasks (such as filing, records for attendance, leaves and performance management services.
• Assist and coordinate with Head-Airport for related and reasonable admin tasks (such as freelance staff payment).
• Ensure that set procedures are respected.
• Deal with routine correspondence and enquiries.
• Maintain good working relationships and cosy working environment with all suppliers and staff.
• Show a proactive attitude in all areas, which could be benefit to the company.
• Liaise with Local Sales Executive concerning rescheduling of excursions as per forecasted figures and public holidays.

Purpose of Job:

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Screen and respond to phone calls as well as take RDV for the Managing Director.
• Opens and routes incoming mail, reviews and answers correspondence, and prepares outgoing mail.
• Assisted with organization and maintenance of office filing system for easy retrieval of information.
• Compile, store, and retrieve management data using system that has been implemented into the organization.

Purpose of Job:

• To assist Director maintaining good relations with the employee.
• Supervising quality of service offered to our client.
• Screen and respond to phone calls and email as appropriate.
• Handling correspondence before and after meetings.
• Ensure that documents requiring the signature of directors and/or shareholders of client companies are duly signed, recorded and dispatched as appropriate.
• Assist team in organizing and coordinating directors' and shareholders' meetings.
• Manage and maintain the filing system that has been implemented into the organization.

Main Purpose of Job:

• Helping Administrative Manager with filling and data entry.