Marie Anabelle Clair
Impasse Madrassa Camp Chapelon Pailles ,Port Louis
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Front Desk Receptionist
Autonexx
Port Louis
07.2024 - Current
- Scheduled and confirmed appointments for clients and staff.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Provided administrative support including photocopying, faxing, and filing.
- Greeted customers, answered general questions and directed to appropriate locations.
- Assisted in the preparation of meeting rooms and facilities for scheduled events.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Retail Shop Supervisor
Exotic Group
Ebene
04.2023 - 06.2024
- Provided feedback on employee performance evaluations as part of the review process.
- Established inventory control systems to monitor stock levels and ordering needs.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Managed daily operations of retail store, including opening and closing procedures.
- Recruited new staff members when needed through job postings and interviews.
- Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases, and requisitions.
- Prepared staff work schedules and assigned team members to specific duties.
- Organized merchandise displays to maximize sales potential.
- Supervised a team of 8 employees, providing training and performance evaluations.
- Connected with customers to provide assistance and collect feedback to optimize operations.
Food and Beverage Coordinator
Ninety-Six Hotels - The Address Boutique Hotel
Port Louis
03.2019 - 02.2023
- Responded promptly to any requests by management regarding operational issues.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Collaborated closely with chefs in creating unique dishes based on customer preferences.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Resolved customer complaints related to food quality or service in a professional manner.
- Organized catering services for corporate clients and private parties.
- Coordinated with vendors to obtain the best prices on food, beverages, supplies and equipment.
- Analyzed feedback from guests regarding menu items or service level satisfaction.
- Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
- Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
- Developed and implemented food and beverage menus for special events.
Coffee Shop Manager
Cafe Lux Caudan
Port Louis
12.2016 - 12.2018
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Trained new employees to perform duties.
- Decreased food and utensil waste by waste separation and recycling.
- Kept coffee shop in compliance with health code standards and food safety guidelines.
- Inspected dining and serving areas for cleanliness and proper setup.
- Supervised cashiers and baristas to ensure accuracy of orders and customer satisfaction.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Oversaw all employee training programs related to coffee preparation, customer service, and store policies.
- Resolved customer complaints in a timely manner to maintain positive relationships with patrons.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Conducted regular inventory checks to ensure adequate stock levels were maintained.
- Delegated work to staff, setting priorities and goals.
Coffee Lounge Supervisor
Ninety-Six Hotels -Labourdonnais waterfront
06.2015 - 12.2016
- Prepared workstations with ingredients and tools to increase efficiency.
- Conducted daily inspections of the lounge to identify potential safety hazards or maintenance issues.
- Assisted customers with inquiries regarding menu items or beverages served at the lounge.
- Managed stock levels by ordering supplies from vendors when necessary.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
Waitress
Ninety-Six Hotels -Labourdonnais waterfront
03.2015 - 06.2015
- Explained menu items, describing ingredients and cooking methods upon request.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Provided accurate change for cash transactions using a cash register system.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated daily specials to customers.
- Set up tables in between patrons to reduce wait times.
- Presented food and beverages to guests at tables.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Cook
Oberoi Hotel
03.2011 - 03.2015
- Set up work stations prior to opening to minimize prep time.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Organized storage areas for efficient usage of space.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
Assistant Cook
Le Canonnier Hotel
04.2005 - 02.2011
- Cultivated original menu items, precisely executing them to periodically refresh meal portfolio.
- Verified freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
- Restocked shelves with new ingredients after use.
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
- Assisted with food preparation tasks such as chopping vegetables and grinding meats.
- Received and stored food and supplies.
- Performed workstation prep prior to shift start.
- Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising.
Education
NC Level 4 - Food Production
Ecole Hoteliere Sir Gaetan Duval
03-2010
NC Level 3 - Food Production
Beachcomber Training Academy
01-2008
SC -
Medco Cassis Secondary School
02-2004
Skills
- Office administration
- Inventory management
- Adaptability and flexibility
- Hygiene standards
- Multitasking
- Catering experience
- Staff management
- Teamwork
- Fine dining experience
- Detail-oriented
- Delegation and task management
- Culinary techniques
- Point of sale (POS) system operation
- Reservation handling
- Catering coordination
- Supervisory skills
- Customer service best practices
Languages
French
First Language
English
Beginner
A1
Timeline
Front Desk Receptionist
Autonexx
07.2024 - Current
Retail Shop Supervisor
Exotic Group
04.2023 - 06.2024
Food and Beverage Coordinator
Ninety-Six Hotels - The Address Boutique Hotel
03.2019 - 02.2023
Coffee Shop Manager
Cafe Lux Caudan
12.2016 - 12.2018
Coffee Lounge Supervisor
Ninety-Six Hotels -Labourdonnais waterfront
06.2015 - 12.2016
Waitress
Ninety-Six Hotels -Labourdonnais waterfront
03.2015 - 06.2015
Cook
Oberoi Hotel
03.2011 - 03.2015
Assistant Cook
Le Canonnier Hotel
04.2005 - 02.2011
NC Level 4 - Food Production
Ecole Hoteliere Sir Gaetan Duval
NC Level 3 - Food Production
Beachcomber Training Academy
SC -
Medco Cassis Secondary School