MARIE RITA KENZA SEESURRUN
Quatre Bornes, Mauritius,PL
Summary
Dynamic and people-oriented professional with over five years of experience as a Customer and Operations Coordinator, now seeking to transition into a Cabin Crew role. Strong expertise in communication, conflict resolution, and customer care. Adept at working with diverse teams, and handling high-pressure situations with professionalism. Certified in First Aid and passionate about delivering outstanding in-flight experiences while ensuring passenger safety.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CUSTOMER & OPERATION COORDINATOR
OHM Services Ltd
01.2024 - Current
- Serve as a liaison between employees and customers to resolve workplace issues professionally and promptly.
- Handled conflict resolution with professionalism, maintaining calm, and diplomacy in high-pressure situations.
- Coordinate schedules, events, and documentation, ensuring seamless internal workflows.
- Drive a customer-focused approach to both internal and external stakeholder communication.
OPERATION COORDINATOR
TPS PRINTING LTD
02.2021 - 12.2024
- Delivered exceptional customer service while overseeing day-to-day operations.
- Collaborated with cross-functional teams to ensure safety, compliance, and timely task execution.
- Handled conflict resolution and crisis management, maintaining a calm and professional atmosphere.
RECEPTIONIST & CUSTOMER REPRESENTATIVE
IMEX TRADE LTD
01.2019 - 01.2021
- Managed front-desk responsibilities, appointment scheduling, and client communications.
- Organized travel arrangements and maintained accurate logs on a day-to-day basis.
- Fostered a welcoming office environment, and supported internal teams in daily operations.
Education
Diploma - Business Management
Rushmore Business School
01-2022
Higher School Certificate -
Adventist College
01-2018
School Certificate -
Eden College
01-2016
Skills
- Conflict resolution
- Customer relations
- Operations coordination
- Fast learner
- Team collaboration
- Multitasking
- Adaptability
- Time management
- Attention to detail
- Cultural sensitivity
- Verbal and written communication
Certification
- People Operations and Service Consultant – Sheffield School, 2025
- Operations management – Proximasoft, 2023
- English for adults – British Council, 2023
- Health & safety (employer/employee) Ministry of Labour, 2022
- Customer Support Representative – PSI, 2021
Languages
- Creole: native
- French: native
- English: proficient
Affiliations
- Scout
- Event hostess
References
References available upon request.
Timeline
CUSTOMER & OPERATION COORDINATOR
OHM Services Ltd
01.2024 - Current
OPERATION COORDINATOR
TPS PRINTING LTD
02.2021 - 12.2024
RECEPTIONIST & CUSTOMER REPRESENTATIVE
IMEX TRADE LTD
01.2019 - 01.2021
Diploma - Business Management
Rushmore Business School
Higher School Certificate -
Adventist College
School Certificate -
Eden College
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