Marie Milena Leonce
Flic en Flac,PL
Summary
Work in a growing and ambitious company. Help and work with people of all cultures. Learn new skills. Promote the company as much as I can by being myself. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Emirates Airline
06.2022 - 12.2022
- Ticketing and assist customers in all their respective needs
- Assist customers with all travel documents and medical recommendations
- Help passengers in choice of destination
- Refunding
Welkin Hospital
01.2022 - 06.2022
- Booking of PCR test and other medical tests
- Follow up with doctors and patients
- Emailing and customer call back of medical reports
Blueconnect Ltd
11.2019 - 12.2021
- Assist Air France customers needs
- Selling air tickets
- After sales
- Loyalty programs of Air France
- Refund files
- Follow up of air tickets
- Chat and emailing customers
Top Travel Agency
11.2018 - 01.2019
- Issue air tickets
- Fill insurance forms
- Manage travel packages
- Help passenger to choose their dream destination
- Answer phone calls and emailing
Air Mauritius Ltd
07.2018 - 08.2018
- Welcoming passengers
- Queue combing
- Assist in check in and boarding
- Paging customers through the Public Address System
- Arranging special assistance for passengers
- Help in damaged and lost baggage
- Accompany passengers to customs if they have things to declare
- Entry on World tracer for Celero
- Announcement
Axa Worldwide Company
09.2015 - 04.2017
- Sell legal protection contracts with clients
- After sales for follow up
- Support and Form newcomers
- Update planning and calendar of sales for the team
Education
Ecole Hoteliere Sir Gaetan Duval - Communication and Customer care, Selling skills, Iata, Amadeus, Knowledge of Mauritius, Accounting, Law, English language, French language
Ecole Hoteliere Sir Gaetan Duval
03.2019
Notre Dame College - English language, French language, Literature in English, Literature in French, Mathematics, Commercial Studies
Notre Dame College
11.2015
Skills
- Good communication skills
- Adaptation
- Adventurous
- Teamwork
- Independence
- Computation
- Willingness to learn
- Time management
- Enthusiasm
- Commitment
- Organisational skills
- Hard work
Personal Information
Date of Birth: 02/10/97
Languages
French
First Language
English
Upper Intermediate (B2)
B2
Timeline
Emirates Airline
06.2022 - 12.2022
Welkin Hospital
01.2022 - 06.2022
Blueconnect Ltd
11.2019 - 12.2021
Top Travel Agency
11.2018 - 01.2019
Air Mauritius Ltd
07.2018 - 08.2018
Axa Worldwide Company
09.2015 - 04.2017
Ecole Hoteliere Sir Gaetan Duval - Communication and Customer care, Selling skills, Iata, Amadeus, Knowledge of Mauritius, Accounting, Law, English language, French language
Ecole Hoteliere Sir Gaetan Duval
Notre Dame College - English language, French language, Literature in English, Literature in French, Mathematics, Commercial Studies
Notre Dame College
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