Marie Juliette HUNG CHAN SANG
Beau Bassin Rose Hill
Summary
With a Bachelor's degree in Hotel Management from Vatel Mauritius, my journey has evolved into a pivotal role at Accenture, overseeing accounts receivable. My daily responsibilities include ensuring seamless payment matching and invoice processing, as well as resolving customer claims and returns efficiently to uphold satisfaction.
As a front-line contact, I pride myself on swiftly addressing any customer reimbursement issues, reflecting my dedication to service excellence and process improvement in the dynamic field through financial services.
Overview
7
7
years of professional experience
Work History
Order to Cash Operation Associate
Accenture
02.2023 - Current
- Perform daily monitoring of payments per agreed rules and resolve possible errors to agreed SLAs to ensure customer satisfaction
- Monitor that payments and invoices are matched as expected/ without errors and intervene in case of any failures
- Support identification of opportunities for continuous process improvement and innovative solutions
- Accounting lettering-assign to one or more debit amounts to make them correspond to one or more credit amounts
- Working with bank accounts 511 on SAP.
- Doing customer reimbursement via different platforms.
- Worked with application:
- SAP: Applications and Product in Data Processing
- AS400: Database management system
- Debtors GPM
- PMS Unix
- Polo reservation platform
- Onsite 360
Front Desk Officer
Kono Kono Residence
03.2022 - 12.2022
Management Internship
Les Cocotiers Hotel
01.2020 - 12.2021
- Assist the operation manager in decision making
- Do the list inventories, employee's roaster, making of fiche technique for new cocktails
Management Internship
Pole Formation Tourisme de Rodrigues
02.2021 - 08.2021
- Assist the Academic Coordinator in her duties
Operation Management Internship
La Pirogues A Sun resort
01.2019 - 12.2020
- Front Office and Backoffice
- Food & Beverages Services
- Bar-Learn to make cocktails and service
Operation traineeship
Hotel Cocotier
01.2018 - 12.2018
- Front office Department
Education
Bachelor in International Hospitality and Tourism Management -
Vatel Mauritius
10-2021
High School Certificate - Literature and Art & Design
Le Chou
Rodrigues, Mauritius12.2015
Skills
- Computer Skills such as Microsoft Excel,Words
- Work Team Spirit
- Adapt to every situation
- Foreign Languages
Languages
English
French
Chinese (Mandarin)
Hobbies
- Drawing
- Travel
- Learning foreign languages(Mardarin Chinese)
- Reading
Timeline
Order to Cash Operation Associate
Accenture
02.2023 - Current
Front Desk Officer
Kono Kono Residence
03.2022 - 12.2022
Management Internship
Pole Formation Tourisme de Rodrigues
02.2021 - 08.2021
Management Internship
Les Cocotiers Hotel
01.2020 - 12.2021
Operation Management Internship
La Pirogues A Sun resort
01.2019 - 12.2020
Operation traineeship
Hotel Cocotier
01.2018 - 12.2018
Bachelor in International Hospitality and Tourism Management -
Vatel Mauritius
High School Certificate - Literature and Art & Design
Le Chou
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