Marie Joana BAPTISTE
L’union
Summary
Professional management support specialist with proven ability to enhance organizational efficiency and ensure smooth operations. Skilled in project coordination, administrative support, and process improvement. Strong focus on team collaboration and achieving results. Reliable and adaptable, with exceptional problem-solving and communication skills, ensuring seamless alignment with evolving business needs.
Overview
12
12
years of professional experience
Work History
Management Support Officer (Import and Export Perm
Deputy Chief Commissioners Officer
05.2025 - Current
- Streamlined administrative processes, improving operational efficiency across departments.
- Coordinated national shipments, ensuring compliance with customs regulations and documentation requirements.
- Managed import documentation to ensure compliance with customs regulations and company policies.
- Collect and verify documents before shipment of vehicles
- Managed logistics processes for timely shipments and deliveries across national borders.
- Investigated discrepancies in shipping documents and resolved issues with the general public.
Management Support Officer
Commission for Training, Child Development & Others
07.2016 - Current
- Respond to phone calls and queries from the public
- Filing and upgrading of files
- Assists in events organizing
- Acting as replacement board member for meetings
- Responsible for the Section of ICT and Training in registry department
- Coordinate training activities such as career guidance and Innovtech
- Rodrigues Regional Assembly
Management Support Officer
Deputy Cheif Commisisoner's Office
03.2024 - 04.2025
- Assisted in preparing financial reports for management review.
- Collaborated with team members on cost analysis projects to improve efficiency.
- Utilized Excel and financial modeling tools for data analysis and reporting.
- Maintained accurate records of transactions and reconciled discrepancies promptly.
- Prepared and posted financial journal entries using technically relevant software.
- Developed strong relationships with clients through effective communication, fostering trust and satisfaction.
- Assist in budgeting and forecasting
- Processing invoices as and when required
- Add and update financial data in the financial system
- Prepare allowances, salaries, benefits of employees on a monthly basis
Management Support Officer
Commission for Water Resources and Others
02.2022 - 03.2024
- Coordinated inter-departmental communication to streamline project workflows and enhance collaboration.
- Developed comprehensive reports on water resource utilization for strategic decision-making.
- Managed scheduling and logistics for meetings, ensuring timely coordination of stakeholders.
- Assisted in implementing process improvements that increased operational efficiency within the team.
- Ensured compliance with company policies by monitoring office procedures adherence regularly.
- Provided administrative support to senior managers, enabling them to focus on strategic decisionmaking.
- Organized events and meetings, fostering a positive work environment and strong team relationships.
- Streamlined office processes by implementing efficient digital filing systems.
Educator in the Prevocational Department
REDCO Ltd
01.2016 - 07.2016
- Taught communication skills (English and French) to year 8 students
- Taught life Skills to grade 9 students
- Taught ICT to grade 7 and grade 9 students
- Participated in organisation of food fair and recreational activities in the prevocational department
Trainee Credit Controller
THEOFINANCE Ltd
08.2014 - 12.2014
- Manage autonomously an assigned buyers’ portfolio
- Perform regular dunning phone calls as per agreed Operations Procedures
- Deal with queries as per company’s established standards and procedures
- Identify disputes and provide support to resolution team
Trainee in the Human Resource Department
Raouf Dusmohamud & Co. Ltd
11.2013 - 01.2014
- Respond to queries from our personnel
- Identifying disputes and provide solution in accordance with the Employment Rights Act
- Managing the employment relationship
- Creation of ‘soft procedures’ to promote a good working environment
Education
Bachelor of Science - Management with third class honours
University Of Mauritius
Higher School Certificate - undefined
University of Cambridge
School Certificate - undefined
University of Cambridge
MBA - Management Information System
UNICAF
Zambia12-2022
Skills
- Document management
- Meeting facilitation
- Customer service
- Schedule & calendar planning
- Customer Service-oriented
- File organization
- Office administration
- Office management
- Information confidentiality
- Interpersonal communication
- Strategic planning
- Quality control
- Executive support
- Administrative support
- Project management
- Resourceful
References
- Marie Claudine Sergine, Roussetty, Senior Executive Officer, +2308315630, Commission for Child Development
- Jean Harel, Casimir, Co-ordinator, +23057123718, Commission for Child Development
Languages
French
Upper intermediate (B2)
Timeline
Management Support Officer (Import and Export Perm
Deputy Chief Commissioners Officer
05.2025 - Current
Management Support Officer
Deputy Cheif Commisisoner's Office
03.2024 - 04.2025
Management Support Officer
Commission for Water Resources and Others
02.2022 - 03.2024
Management Support Officer
Commission for Training, Child Development & Others
07.2016 - Current
Educator in the Prevocational Department
REDCO Ltd
01.2016 - 07.2016
Trainee Credit Controller
THEOFINANCE Ltd
08.2014 - 12.2014
Trainee in the Human Resource Department
Raouf Dusmohamud & Co. Ltd
11.2013 - 01.2014
Higher School Certificate - undefined
University of Cambridge
School Certificate - undefined
University of Cambridge
Bachelor of Science - Management with third class honours
University Of Mauritius
MBA - Management Information System
UNICAF
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