Marie Estelle Karine Aristide
Charles River Mauritius Ltd
Curepipe
2
Languages
1
Certification
20
years of professional experience
Seasoned client services and sales support professional with over 10 years of experience in hospitality, tourism, and export operations. Expertise includes client relationship management, commercial administration, and export logistics coordination. Delivers effective stakeholder communication and efficiently resolves customer requests to enhance operational performance.
Work History
Client Services Officer
4 Years 8 Months- Managed client portfolio, addressing enquiries, requests, and service concerns to enhance client satisfaction.
- Resolve client complaints and follow up on outstanding requests.
- Resolved client complaints and followed up on outstanding requests, ensuring timely resolutions.
- Contributed to process improvements in client service and administrative workflows, streamlining operations.
- Sales & Marketing, Export Department
Guest Relations and Commercial Sales Administrative Assistant
5 Years 1 Month- Enhanced guest relations by promptly responding to requests, contributing to a positive guest experience.
- Facilitated commercial administration and booking processes for sales team, ensuring smooth operations.
- Assist the sales team with commercial administration and booking processes.
- Fostered client satisfaction through attentive service and timely communication, strengthening client relationships.
Senior Reservations Officer
3 Years- Managed client inquiries, ensuring timely resolution and consistent service delivery across daily operational requests.
- Coordinated account maintenance activities, verifying instructions and supporting accurate updates within client records.
- Reviewed transaction details, escalating exceptions and protecting data accuracy across service workflows.
- Prepared client correspondence, status updates, and service confirmations with strong attention to detail.
Central Reservation Agent
3 YearsAirport Representative
2 YearsGuest Relations Assistant
1 YearEducation
BSc (Hons) - Business Process Services
- Knowledge of business operations, project management, business strategy and process improvement.
- Understanding of business intelligence, data analytics, corporate governance and ethics.
- Developed analytical, problem-solving and decision-making skills.
- Ability to apply academic knowledge to improve workflows, operational efficiency and service quality.
Skills
Client relationship management
Complaint resolution
Sales support
Logistics coordination
Booking management
Stakeholder communication
Process improvement
Record management
SAP and CRM systems
SAP proficiency
Microsoft Office
Office software
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- National Trade Certificate Level 3
- Cambridge Higher School Certificate — GCE A Level
- Cambridge School Certificate — GCE O Level
Languages
English — Professional proficiency
French — Intermediate to advanced proficiency
Timeline
Client Services Officer
Charles River Mauritius Ltd
02.2022 - CurrentRead More
Guest Relations and Commercial Sales Administrative Assistant
Shandrani Beachcomber Resort & Spa
01.2017 - 02.2022Read More
Senior Reservations Officer
Sofitel So Mauritius
01.2014 - 01.2017Read More
Central Reservation Agent
Constance Hotels & Services Ltd
01.2011 - 01.2014Read More
Airport Representative
Mautourco Ltd
01.2008 - 01.2010Read More
Guest Relations Assistant
Preskil Beach Resort
01.2007 - 01.2008Read More
Open University of Mauritius
BSc (Hons) from Business Process Services
Read More
PROFESSIONAL DEVELOPMENT
- Customer Service Excellence
- Advanced Excel for Data Analysis
- Conflict Management
- Revenue Analysis and Distribution
- Sales and Reservation Techniques
Personal Information
Title: CLIENT SERVICES | SALES SUPPORT | EXPORT LOGISTICS