MARIE ANNAËLLE PERREAU

Business Development & Client Relations

• Source new clients (companies, institutions) and promote training offerings
• Develop and respond to commercial proposals
• Manage client relations from contact to post-training follow-up
• Build client loyalty through personalized, quality support

Training Planning & Coordination

• Schedule annual training calendar (dates, venues, trainers)
• Organize logistics: rooms, materials, documents, participant reception
• Manage registrations and communication before, during, and after training
• Prepare and ensure availability of materials, attendance sheets, evaluations, certificates

Administrative & Regulatory Management

• Handle MQA files: approvals, G1 registration, G3 certificates, trainer/content compliance
• Issue and transmit training certificates and required regulatory documents
• Ensure training complies with standards (MQA, ISO, GMP, safety, etc.)

Funding File Management (HRDC)

• Prepare HRDC subsidy requests: document collection, submission, follow-up
• Collaborate with client companies to ensure eligibility and reimbursement
• Ensure deadlines, procedures, and file completeness are met

Quality Monitoring & Continuous Improvement

• Collect and analyze post-training feedback
• Contribute to content, methodology, and client experience improvement
• Monitor market trends, skill needs, and regulatory changes

Communication & Visibility

• Participate in creating and sharing communication materials (brochures, catalogues, LinkedIn posts, etc.)
• Collaborate with marketing/communication team to promote the Academy’s activities

Training Management

• Plan and implement the annual training plan for the AVA group
• Organize internal/external trainings and seminars
• Analyze skill needs and monitor training (evaluations, feedback)
• Support employee professional development

Human Resources

• Daily HR management: recruitment, onboarding, performance monitoring
• Support managers in team management and performance improvement
• Track HR indicators to optimize personnel management

LMS (Learning Management System)

• Implement, customize, and manage the LMS with IT teams
• Create training paths with progress tracking and certifications
• Regularly update content and assist users
• Analyze LMS data to improve engagement and training quality

Content Creation

• Design educational videos to train on technical processes and simplify learning

• Strategic management of the company: daily operations and departmental supervision
• Define and track objectives, ensuring profitability and client satisfaction
• Team management and skill development

ISO 21001 Certification Project Lead

• Coordinate internal teams to integrate ISO 21001 standards
• Create and track action plans for compliance and continuous improvement
• Manage internal audits and corrective actions, achieving ISO 21001 certification and improving educational service quality

• Efficiently manage the company and oversee all departments
• Review services and recommend improvements
• Apply best practices company-wide
• Set department goals and support managers
• Implement procedures for profitability and productivity
• Ensure team cohesion and performance
• Lead ISO audit-related processes

• Screened CVs, welcomed and assessed candidates
• Managed onboarding and all HR-related tasks

• Support Team Leaders with daily needs
• Supervise all back-office services (billing, recovery, indexing, customer service, sales support, testing)
• Conduct regular audits and implement improvement plans
• Develop and implement best practices and procedures to enhance performance and profitability

• Led a team of 8 staff members dedicated to nurturing key client relationships, ensuring high levels of satisfaction, retention, and business growth. Oversaw strategic planning, coordinated internal resources, and implemented tailored solutions to meet client needs, resulting in strengthened partnerships and increased account value.

• Managed a 21-person team
• Supervised and optimized team procedures
• Proactively reported issues and proposed innovative solutions

• Handled incoming calls, provided high-quality service
• Proactively managed requests with clear communication

• Telemarketing / Technical Reception / Executive Secretary
• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Transcribed 1980s Cambridge results

• Wrote news, weather, and obituary segments
• Attended press conferences, did street interviews
• Voiceover for ads, represented the station at conventions