Summary
Overview
Work History
Education
Skills
Timeline
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MARIA KORLYKHANOVA

TROU D'EAU DOUCE

Summary

Highly-motivated employee with desire to take on new challenges. Devoted to giving every guest a positive and memorable experience. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Specialty Restaurant Hostess

Royal Caribbean Cruises
09.2022 - Current
  • Took reservations and by phone and in person, answered guests questions about menu and concept of the restaurant, collected information from the guests about allergies or dietary needs, special occasions, group events.
  • Arranged online pre-cruise reservations according to the factual opening hours
  • Managed seating chart to keep constant and efficient dining flow.
  • Prepared restaurant for service by organizing tables according to the reservations
  • Conducted pre-meal briefings for the team, updating everyone on recent news, performance plans and targets
  • Greeted guests warmly upon arrival, assigned them to the tables according to the size of the party, guests requests and preferences. Escorted guests to the table and introduced the menu.
  • Supervised dining area staff to evaluate waiters loads and calculate accurate wait times.
  • Collected guests feedback. Relayed comments or suggestions to the manager for further action.
  • Supported waiters with keeping dining area ready for every guest.
  • Monitored guests payment made online pre-cruise and onboard.
  • Complied with USPH regulations to safeguard public health.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to guests queries.
  • Performed administrative job in the specialty restaurant such as preparing every day and every cruise financial reports, pre- and post meal counts, traffic flow of the guests, kept personal files for each team member up to date

Waitress

Royal Caribbean Cruises
12.2016 - 09.2022
  • Greeted every arriving and leaving guest in a warm friendly manner.
  • Collected information about guests allergies and dietary needs and special occasions to provide exceptional guest experience
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Took food and when its needed beverage orders, placed food orders in the POS to inform the Galley, mentioning dietary restrictions and special requests.
  • Picked up ready to be served orders from the Galley ensuring temperature requirements and presentation.
  • Served food to the guests
  • Displayed enthusiasm and promoted excellent service to guests
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet guests needs.
  • Folded napkins and prepared silverware sets in preparations to the next service.
  • Followed USPH guidelines at all times.

Assistant Waitress

Royal Caribbean Cruises
05.2016 - 12.2016
  • Followed directions from a Waiter to deliver exceptional guest service.
  • Kept workstation organized and stocked to provide fast and efficient service
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained pleasant interaction with guests to provide high levels of customer satisfaction.
  • Worked with POS system to place beverage orders and manage bills
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for guests and crew.

Education

Bachelor of Science - History And Low

URAL STATE UNIVERSITY
Ekaterinburg, Russia
06.2006

Skills

  • Customer Service
  • Active Listening and Communication
  • Monetary Transactions
  • Servsafe Certified

Timeline

Specialty Restaurant Hostess

Royal Caribbean Cruises
09.2022 - Current

Waitress

Royal Caribbean Cruises
12.2016 - 09.2022

Assistant Waitress

Royal Caribbean Cruises
05.2016 - 12.2016

Bachelor of Science - History And Low

URAL STATE UNIVERSITY

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MARIA KORLYKHANOVA