Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Celebrity Cruises
Miami Florida
08.2023 - 10.2024
Greeted customers and provided exceptional customer service.
Assisted customers with product selection, sizing and styling.
Provided accurate information about products, prices and services.
Processed transactions using a point-of-sale system.
Maintained up-to-date knowledge of store merchandise and policies.
Built relationships with customers to encourage repeat business.
Organized stockroom shelves according to size, color or style.
Restocked shelves as needed to ensure sufficient inventory levels.
Conducted inventories on a regular basis to track stock levels.
Demonstrated product features and benefits for customers' needs.
Handled customer complaints in a professional manner.
Upsold additional items based on customer interests and needs.
Tracked sales performance metrics to identify trends in the market place.
Developed promotional strategies to increase sales volume.
Attended weekly team meetings to review performance goals and objectives.
Scheduled shifts for fellow associates during peak traffic times.
Suggested ideas for improving store operations and increasing profits.
Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Ensured compliance with all safety regulations while handling hazardous materials.
Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Adhered to company initiatives and achieved established goals.
Assisted in visual merchandising, creating appealing displays that capture customer interest.
Conducted product demonstrations to highlight features and benefits.
Answered store and merchandise questions and led customers to wanted items.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Computed purchases and received and processed cash or credit payment.
Recommended, selected and located merchandise based on customer desires.
Analyzed sales data to identify trends and adjust sales strategies accordingly.
Maintained records related to sales for store management.
Ticketed, arranged and displayed merchandise to promote sales.
Bagged or packaged purchases and wrapped gifts.
Health Care Assistant/Medical Secretary/Phlebotomist
Life Nova+ diagnostic& Laboratory
Forbach
03.2023 - 08.2023
Maintained laboratory records, including specimen tracking and data entry.
Prepared reports for the laboratory director summarizing daily activities.
Answered telephones, directed calls to appropriate personnel, and responded to inquiries from patients, physicians and other healthcare professionals.
Assisted with the preparation of specimens for testing.
Processed patient orders in a timely manner and ensured accuracy of information entered into the computer system.
Provided administrative support to laboratory staff members as needed.
Initiated communication between clinical departments regarding test results or special requests.
Greeted visitors and scheduled appointments for laboratory personnel.
Performed basic clerical duties such as filing documents, preparing correspondence, photocopying materials.
Verified insurance coverage prior to ordering tests or services for patients.
Managed inventory of laboratory equipment and supplies ensuring adequate stock levels at all times.
Coordinated meetings between medical staff members and other healthcare providers.
Monitored quality control processes within the laboratory environment.
Made reservations for customers and accurately entered personal information into computer system.
Maintained company roster of regular patients, continually updating personal information and calling to suggest yearly physical examinations and recommend follow-up appointments.
Treated blood-related chronic disorders by performing therapeutic phlebotomy.
Flushed intravenous lines with saline to prevent blockages.
Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
Assessed plasma collection machines for proper functionality.
Checked hemoglobin levels of individuals prior to blood donation.
Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
Input medical and insurance information into database for inclusion in patient records.
Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Mentored newly hired medical personnel in phlebotomy techniques and protocols.
Coordinated workflow based on stat, schedule, or outpatient needs.
Used heel and finger stick methods to obtain blood from capillaries.
Interacted with patients to gather and record data prior to blood draws.
Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
Conducted quality control checks to ensure the accuracy of test results.
Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
Scheduled appointments and managed patient flow to minimize wait times.
Monitored patients for adverse reactions and provided immediate care as needed.
Collaborated with laboratory personnel to resolve specimen issues.
Performed centrifugation and specimen aliquoting for sample preparation.
Scheduled tests, lab work or x-rays for patients based on physician orders.
Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Compiled and coded patient information or data in appropriate computer system.
Assisted in training new phlebotomists on proper techniques for collecting blood samples.
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Maintained fully-stocked phlebotomy cart, carrier and station.
Transmitted medical records and other correspondence by mail, e-mail, or fax.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Greeted patients, determined purpose of visit and directed to appropriate staff.
Answered telephones and directed calls to appropriate medical or adminstrative staff.
Scheduled and confirmed patient appointments and consultations.
Communicated with patients with compassion while keeping medical information private.
Ordered and maintained supply inventory for medical office.
Completed relevant insurance and other claim forms.
Arranged hospital admissions for patients as required.
Performed bookkeeping duties, preparing and sending financial statements or bills.
Routed laboratory or diagnostic results to appropriate staff.
Collaborated with medical scientists to prepare reports, articles or conference presentations.
Performed venipunctures and skin punctures on patients to draw blood for laboratory tests.
Provided assistance to patients with activities of daily living, such as bathing and dressing.
Organized medical records for patient care plans and ensured accuracy.
Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
Administered medications orally or topically as prescribed by physician.
Observed patients' physical, mental, and emotional conditions and reported any changes to supervisor or nurse on duty.
Performed routine tests, such as blood glucose monitoring, height and weight measurements and vision screenings.
Maintained medical records, ensuring accuracy, compliance, and confidentiality.
Handled cash transactions and processed payments for medical services.
Provided administrative support to medical staff, including data entry and document preparation.
Labeled blood vials with critical information like time of collection, date and patient name.
Collected specimen samples and transported to laboratory for processing.
Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Communicated with patients to determine feelings, need for assistance or social and emotional support.
Facilitated patient admission, transfer, and discharge processes.
Answered patient call signals and signal lights to determine patients' needs.
Provided physical support to assist patients with bathing, dressing and toileting.
Turned and repositioned bedridden patients to prevent bedsores.
Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
Planned and served meals and snacks to patients according to prescribed diets.
Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
Administered medications and educated patients and families on correct at-home administration.
Collected specimens from patients for laboratory testing purposes.
Supplied, collected and emptied patient bedpans on frequent basis.
Reminded patients to take prescribed medications or nutritional supplements.
Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
Shaved and draped patients to prepare for surgery, treatment or examination.
Greeted patients upon arrival, collected medical history and verified insurance coverage.
Prepared patient charts for physicians prior to appointments, including updating existing information.
Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
Answered incoming calls in a professional manner and directed them to the appropriate personnel.
Responded to inquiries from patients regarding billing, scheduling and appointment changes.
Created new patient files when needed and ensured that all documents were properly filed in each file folder.
Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
Compiled physical and digital documents, charts, and reports.
Scheduled and confirmed patient appointments, surgeries, and medical consultations.
Processed and prepared patient billing and insurance claims.
Prepared examination rooms and assisted in basic patient care as needed.
Coordinated and arranged for laboratory services and collected specimens.
Administrative Clerk
Malaysian Consortium For Education Mauritius
Quatre Bornes
02.2022 - 06.2022
Managed daily office operations, including scheduling appointments and managing incoming calls.
Prepared and processed documents such as invoices, reports, memos and correspondence.
Organized and maintained filing systems both electronically and manually.
Assisted with the preparation of presentations for meetings, conferences and other events.
Provided assistance to other departments when needed.
Coordinated travel arrangements for staff members.
Ordered supplies and equipment as needed.
Answered inquiries from customers regarding services or products offered by the company.
Resolved customer complaints in a timely manner.
Maintained records and personnel files to drive administration and office support.
Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
Produced and distributed memos, newsletters, and other forms of communication.
Coordinated the maintenance of office equipment and facilities.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Organized and maintained filing systems, ensuring accuracy and confidentiality.
Answered telephones, directed calls, and took messages.
Operated photocopiers and scanners, facsimile machines and personal computers.
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Typed, formatted and edited correspondence and other documents.
Copied, sorted and filed records of office activities and business transactions.