Manjoola Biltoo-Chadee
Beau-Bassin,Mauritius
Summary
Dynamic professional with extensive experience as COO at MantaRay Management Limited, excelling in regulatory compliance and client relationship management. Proven track record in process improvement and training delivery, leading teams to achieve high standards of service and operational efficiency. Adept at risk assessment and designing effective solutions for complex challenges.
Overview
28
28
years of professional experience
Work History
Director and Independent Consultant
Deephir Limited
Beau Bassin
09.2024 - Current
- Act as independent director
- Carry out file review of GBC, ACs, Foundations and Trusts to ensure compliance with laws in Mauritius
- Provide training on Trust administration and banking experience
- Assist on setting up domestic companies
- Act as MLRO/DMLRO on specialised licensed companies
- Provide training on Trusts and Companies Act from an administrator's perspective
- Attend board meeting and draft minutes
Chief Operating Officer
MantaRay Management Limited
Ebene
01.2024 - 09.2024
- Organize and coordinate office operations, procedures, and resources to facilitate organizational effectiveness and efficiency on a daily basis and ensure timely and accurate delivery of work, completion of time sheets, proper billing, and collections
- Ensuring high level of technical knowledge of the regulatory framework with regular updates on trends to ensure compliance, mitigate risk and create solutions for clients
- Achieve financial objectives through budgeting, monitoring, and improving the performance of invoicing, deliverables, collections, productivity and delivering comprehensive reports
- Ensure a high level of service and product delivery to all Mantaray clients whilst ensuring compliance with all local laws and regulations within benchmark timelines set
- Enforce adherence to legal requirements and in-house policies and procedures to maintain discipline and ethical behaviour
- Identify training needs, organize and co-ordinate internal and external training programs to ensure that staff are properly trained and constantly upgrading skill levels
- Act as Director for client companies as one of the local Resident Directors and associated duties
- Ensuring comprehensive and effective reporting to the Management
Senior Manager and DMLRO
Labourdonnais Management Ltd
05.2023 - 12.2023
- I am the Senior Manager and Officer in charge of this Company, as well as its DMLRO
- My duties comprise of ensuring a smooth running of the office, re-working on the processes, procedures and templates within the Company, amongst other duties
- I also manage a team of 6 staff members, review and assign their workload
- One of my main tasks is to manage the treasury of this management company
- I report directly to the Board of Directors of this Company
Relationship Manager and DMLRO
MAURITIUS INTERNATIONAL TRUST COMPANY LIMITED ("MITCO")
11.2015 - 04.2023
- Company Overview: a subsidiary of Ciel Group, a company listed on the stock exchange
- I joined MITCO as a Manager in its administrative department and managed a team of several administrators
- I headed the Trust Services department which was set up in June 2017
- I was also the DMLRO of MITCO since 2019
- I was a member of various committees and a key member of the committee for the review and setting up of new policies and procedures for MITCO
- My duties comprised of (but are not limited to) the following:
- Managing a portfolio of over 200 clients (including high net worth clients) with a team of administrators
- Coaching of staff members on the Trust Act 2001, Companies Act 2001, other regulations, FATCA/CRS classification of Trusts and Companies and MITCO policies and procedures
- Ensuring compliance of the clients' structures with and advising on the various legislations in Mauritius and other jurisdictions and acting of member of various committees within MITCO
- Carrying out and monitoring of file review of companies/ensuring that remedial work following file reviews are completed by the administrators within prescribed
- Ensuring individual/ team targets are met and reporting to top management on a monthly/ ad hoc basis on various statistics including debtors collection, compliance of files, file reviews, timesheet approval
- Reporting to Top Management on various targets set for the department and team members
- Working closely with my reporting line (COO) for strategy decisions including revenue generation and on various processes including file reviews and designing of the checklists
- Acting as director, representative of trustee and bank signatory on trusts/ companies administered by MITCO and attending the board meetings and committee meetings of the companies
- Handling complaints of clients and resolving them within 48 hours
- Advising clients on the management of their wealth and various legislations in Mauritius and convening meetings with clients
- Assessing of suspicious reporting, filing of STRs and reporting to the Board of MITCO
- Setting up of the Trust department and responsible for the administration of trusts from set up to termination
- A subsidiary of Ciel Group, a company listed on the stock exchange
Manager
Standard Bank Trust Company (Mauritius) Limited
03.2009 - 09.2015
- Company Overview: Offshore Management company and subsidiary of Standard Offshore Group, Jersey
- I worked in the front office team and my work comprised of the following:
- Managing a portfolio of 40 clients worth more than USD 50 million with direct communication with those clients
- Dealing with high net worth clients, handling complaints of clients and resolving them within 48 hours
- Advising clients on due diligence documents required on their complex projects and ensure that the due diligence documents are up to the local requirements
- Advising clients on the management of their wealth and various legislations in Mauritius e.g
- Granting of loans (interest free and bearing ones) or investments in various platforms
- Convening meetings with clients
- Processing of requests from clients within tight deadlines and going across the mile to meet these requests
- Liaising with the various stakeholders (in house and external parties) such as back office teams, investment managers/advisors, legal advisors, bankers, tax authorities, income tax department and the local regulators
- Ensuring individual/ team targets are met and reporting to top management on a monthly basis on various statistics
- Ensuring compliance of the clients' structures with and advising on the various legislations in Mauritius and other jurisdictions
- Managing of staff and supervising their work load on a daily basis
- Offshore Management company and subsidiary of Standard Offshore Group, Jersey
Unit Leader
B A Corporate Services Ltd
09.2006 - 08.2007
- Company Overview: provider of Company Secretarial services to companies within the Group and a subsidiary of the British American Group of Companies
- I was working as a Company Secretary for companies within British American Group of Companies
- Provider of Company Secretarial services to companies within the Group and a subsidiary of the British American Group of Companies
Assistant Manager
Multiconsult Ltd
07.2004 - 04.2005
- Company Overview: Offshore Management Company, wholly owned subsidiary of De Chazal Du Mee & Co
- I worked as the Company Secretary for the Fund Administration team of the above named company and supervised the work of a team of 10 staff members
- I also maintained the Company Administration software, which I implemented whilst at DCDM Consulting
- I provided ongoing training to users and looked after the proper maintenance of the software
- Offshore Management Company, wholly owned subsidiary of De Chazal Du Mee & Co
Business Analyst
DCDM Consulting
10.1997 - 12.2000
- Company Overview: previously representing Andersen Worldwide, SC in Mauritius, Madagascar, Kenya, Uganda, Malawi, Zambia, Chad & Tanzania
- I was involved in the various IT projects including carrying feasibility studies, evaluating, implementing of several software and providing on-going support
- Previously representing Andersen Worldwide, SC in Mauritius, Madagascar, Kenya, Uganda, Malawi, Zambia, Chad & Tanzania
Education
Bachelor of Science - Business Management with Emphasis in Finance
BRIGHAM YOUNG UNIVERSITY
Provo, Utah, USA01.1996
Skills
- Excellent organisational skills
- Hands on and solution driven
- Customer centric
- Excellent in designing processes
- Good training skills
- Regulatory compliance
- Risk assessment
- Client relationship management
- Trust administration
- Training delivery
- File review
- Problem solving
- Effective communication
- Process improvement
- Multitasking and organization
- Supervision and training
- Staff training/development
- Hiring and onboarding
Affiliations
The Chartered Governance Institute of the UK, Associate member, 10/01/03
Languages
- English
- French
- Hindi
References
Available upon request
Personal Information
- Date of Birth: 07/23/74
- Driving License: Valid
- Marital Status: Married, 2 children
Computing Skills
- Highly computer literate with proficiency in Microsoft Office Products
- Proficient in Viewpoint
Languages
English
First Language
Timeline
Director and Independent Consultant
Deephir Limited
09.2024 - Current
Chief Operating Officer
MantaRay Management Limited
01.2024 - 09.2024
Senior Manager and DMLRO
Labourdonnais Management Ltd
05.2023 - 12.2023
Relationship Manager and DMLRO
MAURITIUS INTERNATIONAL TRUST COMPANY LIMITED ("MITCO")
11.2015 - 04.2023
Manager
Standard Bank Trust Company (Mauritius) Limited
03.2009 - 09.2015
Unit Leader
B A Corporate Services Ltd
09.2006 - 08.2007
Assistant Manager
Multiconsult Ltd
07.2004 - 04.2005
Business Analyst
DCDM Consulting
10.1997 - 12.2000
Bachelor of Science - Business Management with Emphasis in Finance
BRIGHAM YOUNG UNIVERSITY