Manjadeepsingh Joosureea

Incident management

• Detection & Logging – Identify and record the incident.
• Categorization & Prioritization – Assess severity and urgency.
• Investigation & Diagnosis – Analyze root cause and possible solutions.
• Resolution & Recovery – Implement fixes and restore service.
• Closure – Document the incident and communicate resolution.
• Post-Incident Review – Learn from the event to improve processes.

change managment

• Preparation – Assess readiness, define scope, and plan communication.
• Implementation – Execute change initiatives, provide training, and manage resistance.
• Monitoring – Track progress, measure adoption, and adjust strategies.
• Sustainment – Reinforce changes, embed them into culture, and evaluate long-term impact.

Problem managment

• Problem Detection – Recognize recurring incidents or patterns.
• Logging & Categorization – Record problems in a problem database.
• Root Cause Analysis – Investigate underlying causes using techniques like 5 Whys, Fishbone diagrams, or Fault Tree Analysis.
• Workarounds – Provide temporary solutions to reduce impact.
• Resolution – Implement permanent fixes (changes may go through Change Management).
• Closure – Document resolution, update knowledge base, and communicate outcomes.
• Proactive Problem Management – Identify potential issues before they cause incidents.

• Conducted diagnostic tests for identifying and resolving network issues swiftly.
• Facilitated training sessions on new technology implementation bringing about user competency.
• Installed, maintained, and repaired hardware components, ensuring optimal functionality.
• Delivered excellent customer service by troubleshooting and resolving technical issues.
• Troubleshot network connectivity issues, restoring normal operations quickly.