Manishta Seetaram
Port Louis,PL
Summary
As a results-driven and people-focused Team Lead, I have the ability in delivering high-quality service and operational excellence across global teams. With a strong foundation in customer service, technical support, and onboarding operations, I’ve steadily progressed into leadership roles where I’ve led cross-functional teams across multiple regions, including Mauritius, Poland, India, Columbia. I’m passionate about building structured, high-performing teams that prioritize customer satisfaction and process consistency. I thrive in dynamic environments where strategic thinking, collaboration, and continuous improvement are key. Whether designing new support procedures, leading onboarding initiatives, or resolving complex escalations for key clients, I remain focused on creating meaningful customer experiences and empowering my team to achieve their best. I believe in clear communication, accountability, and fostering a culture of learning and innovation all grounded in measurable outcomes and aligned with business goals. Eager to contribute to a stimulating environment and grow professionally through continuous learning and challenges.
Overview
20
20
years of professional experience
Work History
Team Lead
Movate (Hitachi Vantara)
12.2023 - Current
- As a Team Lead, I manage and lead diverse teams across multiple geographies (Mauritius, India, Poland, Colombia)
- Fostered a collaborative team environment, resulting in improved morale and productivity by implementing agile methodologies and tracking SLA
- Monitoring Progress and Performance
- Ensuring Quality and Timely Completion of Tasks
- Planning and Organizing Work withing Team
- Monitor & optimize, track performance and adjust staffing as needed
- Working on Root Cause Analysis for Client Escalations
- Work proactively with the project manager
- Analytical thinking with proactive and assertive behaviors
- Providing coaching and Feedback
- Monitor CRM platforms Sales Force, Omni Clouds, ensuring operational efficiency and SLA adherence
- Arrange Trainings and encourage continuous learnings
- Communicate Schedules, share schedules well in advance via email
- Administrative support, assisting TA in screen applications and evaluation in language skills
- Conduct Interviews across EMEA Geos, assess technical skills, and communication abilities.
Maintenance & Service Voice Contract Manager
Movate (Alcatel-Lucent)
05.2023 - 10.2023
- Drafting Quotations
- Reviewing Contracts renewals
- CRM Platforms: Salesforce, Outlook, SAP, EBUY, ELP
Client Support Officer
Expand Technology (Skills Dynamics)
12.2020 - 04.2023
- Administrator for clients - making sure all the platforms are running seamlessly
- Handling the inflow and assigning tickets/work to other team members on CRM
- Review call with Academy Coordinators/HR/Directors/Head of Departments (clients), Account Managers, and Project Managers
- Launching of new clients/enrollments
- Tracking learners and making sure they are on-schedule with their program
- Working/Building several reports to support the Accounts Managers and sustaining the clients
- Handling queries/issues/questions from learners (root-cause analysis before providing best solutions)
- Keeping track of learners upon the progression (creating a professional bond by having healthy discussion/feedback with clients)
- Survey Analysis
- Defining procedures for new clients (to ease the tenure/journey of the client).
- Back-up of Team Leader.
- Migration on new platforms.
- Escalating different issues to the respective team and a proper follow-up is done.
- Coordinate with the Account Managers and Project Managers to sustain clients in Skill Dynamics
- Testing to check if all platforms are well-built and the process is working smoothly as per the clients’ requirements.
Customer Experience Officer
MC VISION
11.2019 - 08.2020
- Customer Retention
- Monitor and Report on Customer Satisfaction Metrics
- Participate in documentation of processes and work instructions
- Compile and communicate tele-calling files as per process and SLA to Call Centre to perform outgoing calls
- Prepare daily and monthly reporting for specific activities
- Handle Technical Issues
Expatriate Coordinator & Admin Officer
Princess Tuna Ltd
03.2017 - 05.2018
- Coordinate relocation logistics, including housing, transportation, and settling-in arrangements.
- Assist with departure procedures
- Assisting in Health Checks
Claim Handler & Invoice Processor
AXA Travel Insurance
08.2011 - 09.2016
- Processing Medical Insurance Claims
- Checking Clients Port Folio as per their Insurance Coverage
Customer Service Rep
Apollo Blake BPO
09.2010 - 09.2011
- Providing Customer Support for Gas Energy via Voice
Customer Service
JD Internet Software Services
11.2009 - 08.2010
- Providing Customer Support in online Weight Loss Products via Voice and Email
Reservation & Airline Ticketing Officer
Intelenet Mauritius (Teleforma)
05.2006 - 10.2009
- Handling Inquiries via phone, email, and chat.
- Tickets Cancellations
- Coordinating with Airlines
- CRM Platforms: Amadeus, Sabre
Education
Certificate - Participation in Communication English, Word Processing Techniques, Spreadsheet Processing Techniques
Cyber Hub IT
Certificate - Business Communication & Management Computer Proficiency Program
Sagittarius Institute
01.2007
Cambridge School Certificate - English, Oral English, Hinduism, Economics, French, Mathematics, Principles of Accounts
Professor Basdeo Bissondoyal College
01.2005
Skills
- Communication Skills
- People & Team Management
- Performance Management
- Active listening to understanding team members’ perspectives
- Leadership and Motivation
- Adaptability and Flexibility
- Technical or Domain Knowledge
- Time Management
- Decision-Making Abilities
- Customer Management Tools (CRM)
- Salesforce
- HRIS
- SAP CRM & SAP ERP
- Amadeus (GDS & Passenger Management)
- Sabre (GDS & Reservation Systems)
- Omni Clouds (Cloud-Based Customer Data Management)
- EBUY (Electronic Procurement Platform)
- ELP (Electronic Learning Platform)
Languages
English (Fluent)
French (Fluent)
Hindi (Fluent)
Creole (Fluent)
Bangla (Fluent)
Timeline
Team Lead
Movate (Hitachi Vantara)
12.2023 - Current
Maintenance & Service Voice Contract Manager
Movate (Alcatel-Lucent)
05.2023 - 10.2023
Client Support Officer
Expand Technology (Skills Dynamics)
12.2020 - 04.2023
Customer Experience Officer
MC VISION
11.2019 - 08.2020
Expatriate Coordinator & Admin Officer
Princess Tuna Ltd
03.2017 - 05.2018
Claim Handler & Invoice Processor
AXA Travel Insurance
08.2011 - 09.2016
Customer Service Rep
Apollo Blake BPO
09.2010 - 09.2011
Customer Service
JD Internet Software Services
11.2009 - 08.2010
Reservation & Airline Ticketing Officer
Intelenet Mauritius (Teleforma)
05.2006 - 10.2009
Certificate - Business Communication & Management Computer Proficiency Program
Sagittarius Institute
Cambridge School Certificate - English, Oral English, Hinduism, Economics, French, Mathematics, Principles of Accounts
Professor Basdeo Bissondoyal College
Certificate - Participation in Communication English, Word Processing Techniques, Spreadsheet Processing Techniques
Cyber Hub IT