Manisha Ittoo
Quatre Bornes
Summary
Dynamic Capacity Manager at SD Worx with expertise in resource optimization and strategic planning. Proven ability to enhance operational efficiency through data analysis and stakeholder engagement. Adept in project management and leadership, I drive continuous improvement while mentoring teams to exceed business objectives. Committed to delivering high-quality results in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Capacity Manager
SD Worx
Ebene
11.2024 - Current
- Experienced in managing resource utilization, workload planning, and strategic adjustments to align with business demands.
- Proficient in capacity management, timesheet supervision, and project planning, while continuously improving processes and optimizing systems for efficiency.
- Skilled in data analysis and reporting, ensuring high data quality standards to support informed decision-making.
- With a strong ability to anticipate changes and drive operational improvements, I excel at building professional networks, mentoring colleagues, and representing organizations in industry engagements.
Project Management Analyst
Accenture
06.2022 - 10.2024
- Skilled in both Agile and Waterfall methodologies, my primary focus centers on engaging stakeholders to not only meet but surpass their expectations
- I support the service delivery teams in managing resources, projects, and budgets to meet the objectives of the business
- I am responsible to develop and execute demand management processes, facilitate project governance, reporting, and create business models to improve business decisions
- Experienced with salesforce
- Subject matter expert and deliver training on standard project management requirements to resources as part of the training team within the capability
- My role currently entails leading a team of junior associates as Commercial Project Management Officer Lead on two key projects within the COMMUNICATION, MEDIA, and TECHNOLOGY industry for clients based in the Netherlands and France
Project Management Associate
Accenture
03.2019 - 06.2022
- Responsible to handle invoicing, resource management processes, opportunity creation and follow-ups with project managers, managing forecasts on different projects
- Working in close collaboration with Project Managers and leadership on project life cycle
Passenger Relations Intern
Airports of Mauritius
07.2017 - 12.2017
- As an intern at the airport my duties included providing: Customer Service, Conflict Resolution and Collaboration, Public Relations, Administrative Tasks
Education
Master's - Business Administration
University of Northampton
United Kingdom11.2022
BSC - Management, Business Informatics
University of Mauritius
12.2018
Skills
- Microsoft office
- Project Management
- Planning
- Organizing
- Executing
- Leadership
- Problem Solving
Personal Information
- Date of Birth: 08/26/95
- Gender: Female
- Nationality: Mauritian
- Marital Status: Single
Certification
Project Management Professional (PMP), Present, 12/31/25
Accomplishments
- Nominated employee of the month during my tenure at Accenture.
- Won the Culture Champion title on the global platform for promoting and bringing value added to Accenture's business culture.
- Promoted to People lead to coach juniors throughout their career at Accenture.
- Nominated as Subject Matter Expert Lead to coach other trainers to provide training on the resource management business processes at Accenture.
Hobbies and Interests
Events organization
Languages
- English
- French
Timeline
Capacity Manager
SD Worx
11.2024 - Current
Project Management Analyst
Accenture
06.2022 - 10.2024
Project Management Associate
Accenture
03.2019 - 06.2022
Passenger Relations Intern
Airports of Mauritius
07.2017 - 12.2017
Master's - Business Administration
University of Northampton
BSC - Management, Business Informatics
University of Mauritius
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