Mamta Aubeeluck

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Went to onjob training at Belgium.
• Use of Intris and Logitone systems, SGS platform, BSC platform, BeSC platform.

RESPONSIBILITIES:

• Managing projects of 2 specific countries (from export till import) – managing the shipments from the origin of goods to the POL and the POD until the final destination.
• Contacting supplier for cargo readiness upon receiving of PO.
• Choosing the correct SLA for shipment.
• Creation of file in intris / requesting docs from concerned parties.
• Updating file as and when receiving documents/info from suppliers and agents.
• Request Waiver / Managing and application of the import/export licenses/Certificates as per country requirements.
• Booking.
• Arrival Notification.
• Creation of Freight Invoice.
• Weekly reporting per country/projects/destination.

• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Identified issues, analyzed information and provided solutions to problems.
• Cultivated interpersonal skills by building positive relationships with others.
• Experience in using FIS (Freight Information System)

RESPONSIBILITIES:

• Creation of Invoices
• Handling the Imports and Exports department of the shipping industry.
• Preparation of Arrival Notices, day-to-day follow ups with customers, terminals and agencies.
• Preparation of reports (KPI, catalogue)
• Managing the vessel activity (keeping track of the ship and its shipments)
• Notifying Terminals, Agencies and updating all related information on the appropriate system.
• Managing the Vessel Balancing activities.
• Longstanding depot reports.
• Cross checking SI (Shipping Instructions) for the smooth running of business.

• Maintained clean and organized work environment to maintain customer safety.
• Built strong relationships with customers and colleagues by providing friendly and personable service.
• Responded to customer calls and emails to answer questions about products and services.
• Collaborated with other departments to guarantee customer satisfaction.
• Promoted available products and services to customers during service and by calls.
• Experience in using systems like: Elan and E-forms for the verification and processing procedures

RESPONSIBILITIES:

• Handling Administrative works (such as filing, sending emails, day-to-report, scanning, records keeping of customers, follow ups ) and also handling customers face to face or via emails or phone calls.
• Being one of the departments which directly interacts with customers.
• Attending customers’ queries / conducting credit application and processing credit formalities for customers / also conducting application of loan and processing of loan for clients
• Receive payment by cash, cheques, credit card etc as a customer service Assistant’s job also comprises of being the cashier of the company-assigned to take payments being conducted by clients on a daily basis.
• As a Customer Service Assistant, we also do application for credit cards of the company for regular clients.
• Guiding and solving queries of customer is a must in this domain as a good customer service is one which provides satisfaction to clients.
• To explain to customers how a credit, loan formalities work or what services are available.
• Follow up with customer’s requests or complaints.
• Providing training and assistance to newly joined staffs of the same department.