Malini Marimootoo

• Part of the Operations Service Delivery where performing tasks related to control of process and enhancement and managing client relationship
• Managing a team of 34 members and ensuring all the deliverables are being met (PTP, RTR, C&B, VMD, HD, PROC & T&E)
• Drive weekly and monthly client governance meeting with Kpi/Sla metrics and analysis
• Liaise between operations, transformation tean, client service and leadership to make sure the business runs smoothly and client experience is not disrupted
• Project management - lead, collaborate and execute on strategic initiatives of the business to help enhance client experience and bring in more efficiency to business processes by reducing errors and time taken to execute tasks
• Provide automation initiatives to business transformation team where automation was successfully implemented and enabling FTE release and reduce resource cost
• Perform adhoc reporting and analytics projects to help the business in effective decision making
• Bringing in internal control and compliance by creating and maintaining standards operating procedure documents for every activity, evaluating and auctioning on control analytics metrics of the business and making sure we are always audit ready
• Analyzed complex data sets to identify trends and drive strategic decision-making.
• Developed comprehensive reports to communicate insights to stakeholders effectively.
• Collaborated with cross-functional teams to enhance project outcomes and operational efficiency.
• Mentored junior analysts, fostering skill development and knowledge sharing within the team.
• Implemented process improvements that increased accuracy and reduced turnaround time for analyses.
• Led initiatives aimed at optimizing resource allocation across multiple projects and departments.
• Utilized advanced analytical tools to streamline data processing and reporting functions.
• Conducted risk assessments to inform business strategy and support organizational goals.
• Mentored junior analysts, fostering professional development while enhancing overall team performance.
• Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
• Improved company efficiency with the development of key performance indicators and tracking metrics.
• Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
• Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
• Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
• Evaluated customer needs and feedback to drive product and service improvements.
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• People Management - proactive approach and gracious attitude by effectively mentoring, coaching and developing the team members. Helping team to understand their roles and being able to take on responsibilities and grow in their own career

• Managing the accounts department both AP and AR (6 FTE)
• Bank reconciliations - ensuring accuracy and timely reconciliation on both local and overseas accounts within critical deadlines
• Monthly preparation of the Commission for representatives and overseas tour operators
• Managing cash flow and budget preparation to meet monthly outflow target
• Ensure that weekly and monthly debtors ageing are submitted with accuracy
• Verifications of daily receipt, credit card refund and timely posting in the systems
• Ensure timely processing of creditors invoices and outgoing settlement to suppliers and subcontractors and review the accuracy before submission for director's signatures
• Follow up with both local and foreign clients for incoming payment and clear out any disputes among all the stakeholders
• Cultivated relationships with key clients to enhance account retention and satisfaction.
• Coordinated cross-functional teams to ensure timely delivery of solutions and services.
• Mentored junior account executives, fostering professional growth and improving team performance.
• Conducted regular account reviews to evaluate performance, address challenges, and strategize improvements.
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
• Successfully managed portfolio of high-value accounts, maintaining focus on customer satisfaction and account growth.
• Streamlined internal processes for customer relationship management, significantly reducing response times to client inquiries.
• Orchestrated client events and webinars to educate prospects on product offerings and industry trends, generating leads and building brand awareness.

● Issuance of daily clients invoices

● Follow up on debtors collections and ensure timely payment

● Issued payment for suppliers and manage petty cash

● Prepare and manage correspondence, reports and documents

● Schedules calendars for events & organize meeting

● Ordering and maintaining stationary

● Planning for drivers

● Prepare VAT return for accountant review

• Managed accounts receivable processes, ensuring timely invoicing and payment collection.
• Reconciled customer accounts, resolving discrepancies to maintain accurate financial records.
• Collaborated with sales team to address customer inquiries with a proven records of cash collection of more than 3 years.
• Streamlined billing procedures, increasing efficiency of payment processing workflows.
• Trained junior staff on software systems and best practices in accounts receivable management.
• Developed reports on receivables aging, providing insights for strategic decision-making.
• Established strong relationships with clients to promote timely payments and reduce delinquency rates.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
• Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
• Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
• Reconciled accounts receivable ledger to verify payments and resolve variances.
• Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
• Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
• Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.

Prepare and manage correspondence and documents

Preparation of daily invoices

Prepares daily bank deposits and manage the daily receipt from salesman

Attend to clients for daily sales and act as cashier during their absence

Follow up with debtors and allocate customer receipts, perform debtors reconciliations and collection of outstanding debt

Ability to prepare refunds upon request

Liaise with overseas suppliers and follow up on order and end to end shipping prodecure for goods

Prepare daily local and foreign bank transfer