Malika Medha Beedassee

• Ensure that the bank's expenses are approved and payments are processed within a reasonable time frame on Nav Dynamics and Finacle.
• Petty cash reconciliation: Provide debiting GL over the counter and reverse once goods received.
• Credit card reconciliation: Tally receipts with the statement and ensure expenses incurred pertain to the bank activity and query for any discrepancies.
• Monitor all business credit cards, ensuring business credit card holders send claims and statements in a timely manner.
• Compute monthly trial balance and profit & loss figures for the bank and line of business to calculate the average balance, cost of funds, and return on advances.
• Prepare weekly financial figures for the line of business.
• Analyze income and expenses and investigate variance.
• Assist in the preparation of monthly management accounts.
• Developed graphs, charts, and presentations to identify data trends and projections.
• Prepare statutory returns for the Bank of Mauritius on a monthly and quarterly basis.
• Assist in the preparation of the annual report.
• Prepare reports for the management, such as peer review.
• Assist in preparation of the ALCO pack.
• Assist in preparation of the Trilateral Pack presentation for onwards submission to the Bank of Mauritius.
• Assist in preparation of RBS report submission.
• Assist with internal and external audit queries during the periodic audit period.
• Contributed to the seamless operation of daily activities by handling ad hoc duties and fulfilling task requests as needed.

• Maintain proper accounting records on Finacle software and ensure adherence to established internal control procedures.
• Ensure that the bank's expenses are approved and payments are processed within a reasonable time frame.
• Ensure that all petty cash expenses are approved and maintain the register book.
• Analyze income and expenses and investigate variances.
• Verify reports to GL (such as loans, deposits, account openings, and placements) and liaise with business teams to solve any wrong mapping.
• Prepare statutory returns to Bank of Mauritius
• Act as a maker for XBRL.
• Prepare and submit statutory returns (such as VAT and TDS).
• Provide weekly financial figures for the line of business.
• Assist in the preparation of monthly management accounts.
• Nostro Reconciliation.
• Assist in preparing ALCO.
• Analysis of the daily Statement of Condition (SOC).
• Ensure all activities are carried out in full compliance
  with regulatory requirements.
• Managed office inventory and ordered new supplies when items were running low.
• Typed and submitted correspondence, memos, drafts, and emails.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Evaluated office processes, making suggestions to improve efficiency.

• Generate new customer leads through various channels.
• Follow up on new leads and referrals to generate business.
• Achieving monthly sales targets, cross-selling assets, and fee products.
• Handle customer complaints with patience; provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
• Readiness to attend and handle telephone transactions as well as tackle phone calls, emails, and face-to-face customer inquiries.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Collect mandatory information to analyze the client's situation.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Process personal and housing loans within the timeframe as per bank guidelines.
• Increased sales by offering advice on purchases and promoting additional products.
• Trained and mentored new sales representatives.
• Reached out to customers after completing sales to evaluate satisfaction and determine immediate service requirements.

• Promoting and marketing the branch and its products.
• Lead, guide, and direct banking operations through bank managerial duties.
• Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details, and signing up for new services.
• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
• Build good relationships with customers and other financial institutions.
• Monitoring sales targets.
• Reporting to the head office.
• Execute wide-ranging branch operations, including conducting day-to-day cash consolidations, opening branches, refilling ATMs, vault operations, and reconciling transactions according to bank's policies and procedures.
• Lead and guide banking staff in their day-to-day operations and tasks.
• Ensure that bank records and statements are properly handled and maintained.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Educated clients on available technological tools, enabling the development and implementation of solutions to achieve personal financial goals.
• Networked with business leaders and executives to identify clientele within the local community.

• Maintained friendly and professional customer interactions.
• Track bank information and generate reports by using banking software.
• Capable of handling currency, transactions, and confidential information in a responsible manner.
• Keep a clean, organized work area and a professional appearance.
• Comply with and stay up-to-date with applicable laws and regulations.
• Promote strong customer and client interactions.
• Regular training on AML.
• Carried out day-to-day duties accurately and efficiently.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Proved successful working within tight deadlines and a fast-paced atmosphere.
• Maintained an excellent attendance record, consistently arriving to work on time.

• Reviewed and maintained company's accounting records
• Contained groundwork and preservation of all accounts payable and receivable
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Bank statement reconciliation
• Formulating weekly wages, monthly NPS, and expense reports.
• Set up and update Excel spreadsheets to track financial data.
• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Communicated with suppliers to reconcile invoice payments.
• Maintained accurate and complete documentation for financial department procedures to facilitate new employee training.

• Shared communication between medical staff and patients
• Assisted with contract writing and purchasing requisitions based on facility needs
• Completed and processed forms for insurance billing and special claims
• Set new appointments, rescheduled appointments, and sent reminders
• Kept library of medical files, records, and technical documentation
• Maintain updated calendar of appointments and special dates for healthcare team
• Transcribed medical information for patient or facility records
• Answered phone calls and messages for the physician's medical facility, scheduled appointments, and handled patient inquiries.
• Registered new patients in electronic medical records prior to appointment scheduling.
• Maintained office supplies inventory by checking stock, anticipating department needs and placing and expediting orders.