Maheshwar Bisnauth
Albion,Grand-Port
Summary
An experienced professional demonstrating essential leadership with strong interpersonal skills. Possesses keen analytical and negotiation skills critical for cross-functional teamwork and business management. I'm in search of a new challenge to booster my career in a position where i can bring up my abilities and qualities. My strong adaptation and fast learning skills allowed me to grow and adapt to situations that has lead me to achieve these heights.
Overview
3
3
years of professional experience
Work History
Quality Analyst Lead
Accenture
Quatre Bornes, Ebene
07.2023 - Current
- Provided guidance on best practices for quality control measures.
- Created and maintained documentation related to quality assurance processes.
- Maintained records of all tests performed according to company policies.
- Implemented corrective action plans based on audit findings and customer feedback.
- Identified potential risks associated with product development projects.
- Assisted in developing contingency plans in the event of a failure or disruption in service.
- Led cross-functional teams in root cause analysis for identified issues.
- Performed regular reviews of existing procedures to verify effectiveness.
- Recommended improvements related to processes, tools, or methods used by Quality Assurance team members.
- Tracked performance metrics such as defect rates, yield rates, and reliability ratings.
- Reviewed test plans, results, and reports to ensure accuracy of data.
- Created evaluations of training to be provided after sessions, tracking effectiveness.
- Reviewed quality trends to prevent or reduce defects, determined problem causes and initiated actions for correction.
Digital Content Moderator
Accenture
Quatre Bornes, Ebene
06.2021 - 06.2023
- Monitored user-generated content for violations of community standards.
- Reviewed content for compliance with internal policies and procedures.
- Provided guidance and support to new moderators in order to ensure high quality standards are met.
- Performed moderation tasks such as deleting, editing, and suspending accounts.
- Ensured adherence to company guidelines while moderating online forums and social media sites.
Education
BSc Hons Management -
Open University Of Mauritius
05-2024
Diploma in Hospitality Management -
Ecole Hoteliere Sir Gaetan Duval
Quatre Bornes, PW06-2022
Skills
- Lean Six Sigma
- Auditing Techniques
- Customer Satisfaction
- Quality Assurance Tools
- Quality Metrics Analysis
- Strong Analytical Abilities
- Strategic Decision-Making
- Collaborative Team Player
- Strong Problem Solver
- Results and Deadline-Driven
- Decision-Making
- Data Analysis
- Effective Communication
- Root Cause Analysis
- Teamwork and Collaboration
- Attention to Detail
- Analytical Skills
Languages
Creole
First Language
English
Upper Intermediate (B2)
B2
French
Upper Intermediate (B2)
B2
Timeline
Quality Analyst Lead
Accenture
07.2023 - Current
Digital Content Moderator
Accenture
06.2021 - 06.2023
BSc Hons Management -
Open University Of Mauritius
Diploma in Hospitality Management -
Ecole Hoteliere Sir Gaetan Duval
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