Summary
Overview
Work History
Education
Skills
Reading Various books
Timeline
BusinessAnalyst

Mahesh Khadoo

Souillac

Summary

Dynamic Retail Supermarket Manager with a proven track record at Pick and Buy Limited, excelling in budget planning and team development. Enhanced customer satisfaction through strategic merchandising and operational efficiency, driving sales growth and fostering a positive work culture. Skilled in conflict resolution and adept at optimizing store performance for maximum profitability.


Overview

16
16
years of professional experience

Work History

Retail- Supermarket Manager

Pick and Buy Limited
07.2018 - Current
  • Increased customer satisfaction by implementing efficient store operations and maintaining a well-organized, clean environment.
  • Ensured compliance with all health, safety, and legal regulations to maintain a safe shopping experience for customers.
  • Developed strong relationships with vendors to secure favorable pricing and timely deliveries of products.
  • Optimized store layout for increased foot traffic flow, resulting in higher sales conversion rates.
  • Managed financial aspects of supermarket operations, including budgeting, revenue tracking, and expense control.
  • Improved overall sales growth through effective merchandising strategies and targeted promotions.
  • Implemented loss prevention strategies to minimize theft occurrences and improve overall profitability.
  • Reduced employee turnover by fostering a positive work culture and offering competitive compensation packages.
  • Analyzed sales data to identify trends and adjust inventory levels accordingly for maximum efficiency.
  • Championed sustainability initiatives within the supermarket, implementing waste reduction strategies and sourcing eco-friendly products.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Shop Food and Service Coordinator

Total Energies Mauritius
04.2018 - 07.2018
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

Assistant Store Manager

Pick and Buy Limited
09.2013 - 04.2018
  • Managed daily store operations to ensure optimal customer service and employee productivity.
  • Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
  • Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
  • Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
  • Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
  • Managed store budget effectively, making cost-saving adjustments when necessary without sacrificing quality or customer experience.

Human Capital Trainee

Ferney Spinning Mills
05.2013 - 08.2013
  • Learned new materials, processes, and programs quickly.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Supported departmental tasks to increase understanding of industry processes.
  • Performed administrative functions, answering phones and filing paperwork in support of department.
  • Participated in safety drills, ensuring readiness in case of workplace emergencies.

TNT Business Solution

Ebene
05.2009 - 07.2010
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated Mails efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

MBA - General

Open University of Mauritius
Reduit
10-2024

Graduate Certificate - Leadership And Management

Charles Telfair Institute
Moka
01-2016

Bachelor of Science - Management With Law

University of Technology Mauritius
Pointe Aux Sables, Mauritius
10-2013

Intermediate Certificate - Microsoft Tools

Wisdom In Technology
Quatre Bornes, Mauritius
06-2013

Skills

  • Budget planning
  • Food safety compliance
  • Product merchandising
  • Teamwork
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent communication
  • Adaptability and flexibility
  • Decision-making
  • Problem resolution
  • Scheduling and coordinating
  • Work Planning and Prioritization
  • Managing operations and efficiency
  • Conflict resolution
  • Training and development
  • Operations management
  • Strategic planning
  • Negotiation and conflict resolution
  • Sales strategy
  • Employee development

Reading Various books

I enjoy reading self development books. It encourages me to see beyond imagination.

Timeline

Retail- Supermarket Manager

Pick and Buy Limited
07.2018 - Current

Shop Food and Service Coordinator

Total Energies Mauritius
04.2018 - 07.2018

Assistant Store Manager

Pick and Buy Limited
09.2013 - 04.2018

Human Capital Trainee

Ferney Spinning Mills
05.2013 - 08.2013

TNT Business Solution

Ebene
05.2009 - 07.2010

MBA - General

Open University of Mauritius

Graduate Certificate - Leadership And Management

Charles Telfair Institute

Bachelor of Science - Management With Law

University of Technology Mauritius

Intermediate Certificate - Microsoft Tools

Wisdom In Technology

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