Magalie JINGOOR
Rose Hill
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Assistant Reservation Specialist
New Mauritius Hotels Limited (Beachcomber Group)
03.2023 - Current
- Respond communications from guests, tour operators, travel agents and any other channel of reservation arriving by mail, telephone, fax. or through a forthcoming central reservation system
- Create and maintain reservations records, prepare confirmation letters and promptly process any cancellations and modifications
- Track future room availability on the basis of reservations and help develop forecasts for room revenue and occupancy
- Assisting pre-registration activities when appropriate and processing advance reservation deposit requests
Chargé De Compte Client
LearnPerfect
05.2022 - 03.2023
- Client Relationship Management: Ensure effective communication with clients, address their inquiries, resolve issues, and anticipate their needs.
- Performance Monitoring: Monitor key performance indicators (KPIs) to ensure client satisfaction and operational efficiency.
- Team Coordination: Collaborate with different internal teams to ensure the delivery of services according to client requirements.
- Reporting: Prepare and present periodic reports on performance, trends, issues encountered, along with recommendations for continuous improvement.
- Escalation Management: Handle critical situations or complex issues by escalating them to appropriate levels and ensuring follow-up until resolution.
- Project Management: Participate in planning and executing projects related to the services provided to the client, ensuring adherence to timelines and budgets.
- Training and Development: Train new team members, provide ongoing coaching, and develop necessary skills to ensure high-quality customer service.
Project and Administrative Officer
Gypsum Pro Ltd
10.2017 - 05.2022
- Manage project-related documentation, including reports, plans, and budgets.
- Coordinate meetings and events related to the project.
- Assist in planning and executing projects, ensuring they adhere to timelines and budgets.
- Communicate with internal and external stakeholders to ensure coordination and follow-up on projects.
- Manage records and administrative documents necessary for the smooth operation of projects.
- Provide general administrative support, including managing schedules, preparing documents, and coordinating travel.
- Contribute to improving administrative processes and systems to optimize efficiency and productivity.
- Perform other administrative and support tasks as needed by the department or service.
Banquet and Event Coordinator
Casela Nature And Leisure Parks (Medine Group)
04.2017 - 10.2017
- Interacting with clients to understand their event requirements, preferences, and budget constraints. This involves regular communication via phone, email, or in-person meetings.
- Researching and recommending suitable venues for the event based on the client's needs, including size, location, amenities, and budget.
- Developing detailed event plans that outline the schedule, layout, décor, catering, entertainment, and other essential elements. Coordinating with vendors, such as florists, caterers, decorators, and entertainers, to ensure everything aligns with the client's vision.
- Budget Management: Creating and managing budgets for events, tracking expenses, negotiating contracts with vendors to secure competitive pricing, and ensuring that expenditures stay within budgetary constraints.
- Overseeing logistical aspects such as transportation, accommodation, equipment rentals, and technical setups (audio-visual, lighting, etc.) to ensure everything runs smoothly on the day of the event.
- Collaborating with catering companies or in-house chefs to design menus tailored to the client's preferences and dietary restrictions of attendees. Managing food and beverage service during the event, including coordinating staff and ensuring timely delivery.
- Creating detailed timelines and schedules for the event, including setup, guest arrival, speeches, meal service, entertainment, and breakdown. Ensuring all parties involved are aware of their roles and responsibilities to maintain a seamless flow of activities.
- Overseeing the setup and execution of the event on the day-of, including directing vendors, managing staff, troubleshooting any issues that arise, and ensuring that the event adheres to safety regulations and client expectations.
- Providing exceptional customer service to attendees, addressing their inquiries or concerns promptly, and ensuring they have a positive experience throughout the event.
- Conducting post-event evaluations to gather feedback from clients and attendees, identifying areas for improvement, and documenting lessons learned for future events.
Sales and Marketing Administrative Assistant
Casela Nature And Leisure Parks (Medine Group)
04.2015 - 03.2017
- Managing calendars, scheduling meetings, organizing travel arrangements, and handling correspondence.
- Maintaining customer databases, updating contact lists, and ensuring data accuracy.
- Drafting and formatting documents such as presentations, reports, and proposals.
- Assisting with sales inquiries, processing orders, and coordinating sales-related activities.
- Supporting marketing campaigns, managing social media accounts, and coordinating marketing materials.
- Serving as a point of contact between sales, marketing, and other departments within the organization.
- Assisting in the planning and execution of events, trade shows, and promotional activities.
- Conducting market research, competitor analysis, and gathering data to support sales and marketing strategies.
- Providing assistance to customers, addressing inquiries, and resolving issues in a timely manner.
- Generating sales and marketing performance reports, analyzing data, and providing insights to management.
Marketing and Communication Assistant
Casela Nature And Leisure Parks (Medine Group)
06.2014 - 01.2015
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked well in a team setting, providing support and guidance.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Sales Assistant
Casela Nature And Leisure Parks (Medine Group)
02.2013 - 06.2014
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Guest Relation Officer
Casela Nature And Leisure Parks (Medine Group)
06.2012 - 02.2013
- The primary role is to assist guests with any inquiries, concerns, or issues they may have. This could range from providing information about park attractions, shows, and events to addressing complaints or resolving conflicts.
- Providing exceptional customer service is essential. This involves being friendly, approachable, and responsive to guests' needs, whether it's helping them with directions, providing recommendations, or assisting with special requests.
- Problem Resolution: Handling guest complaints and resolving issues in a timely and efficient manner is crucial. This may involve collaborating with other departments, such as maintenance or security, to address concerns effectively.
- Working at information desks to provide guests with park maps, brochures, and other relevant information. Guest Relations Officers should be knowledgeable about all aspects of the park to answer questions accurately.
- Some leisure parks offer VIP or premium services for guests who desire a more exclusive experience. Guest Relations Officers may be responsible for assisting VIP guests, coordinating special experiences, or arranging private tours.
- Managing the lost and found department, where guests can report lost items or inquire about items they've found. Guest Relations Officers help reunite guests with their belongings whenever possible.
- Collecting and documenting guest feedback to identify areas for improvement and opportunities to enhance the guest experience. This may involve conducting surveys, monitoring social media channels, or engaging directly with guests to gather input.
- Being vigilant and proactive in ensuring the safety and security of guests within the park. This includes monitoring crowds, enforcing park rules, and responding appropriately to any emergencies or incidents.
- Assisting with the coordination and execution of special events or promotions within the park, such as holiday celebrations, concerts, or themed weekends.
- Collaborating with other departments, including operations, marketing, and hospitality, to ensure seamless guest experiences and consistent messaging across all touchpoints.
Receptionist
Le Paradis Hotel Resort & Spa
06.2011 - 06.2012
- Greeting Guests: Welcome guests as they arrive, providing a warm and friendly reception.
- Check-In and Check-Out: Assist guests with the check-in process, verifying their identification, assigning rooms, and providing information about hotel amenities. Similarly, handle the check-out process, ensuring all charges are accurate and settling any outstanding balances.
- Reservations: Manage room reservations, including making new bookings, modifying existing reservations, and handling cancellations.
- Information Provision: Answer inquiries from guests regarding hotel facilities, nearby attractions, transportation options, and other relevant information.
- Payment Handling: Process payments for room charges, deposits, and any additional services guests may use during their stay.
- Communication: Act as a liaison between guests and other hotel departments, relaying requests for maintenance, housekeeping, or other services.
- Complaint Resolution: Address any complaints or issues raised by guests promptly and effectively, striving to resolve them to the guest's satisfaction.
- Administrative Duties: Perform various administrative tasks, such as managing paperwork, maintaining guest records, and updating occupancy reports.
- Safety and Security: Maintain awareness of security procedures and protocols, ensuring the safety of guests and the hotel premises.
- Upselling: Promote additional services or amenities offered by the hotel, such as room upgrades, spa treatments, or dining options, to enhance the guest experience and increase revenue.
Education
High School Diploma -
St Andrews School
2011
Skills
- Detail Oriented
- Reservation Management
- English and French Fluency
- Computer literate
- Customer Service
- Team Leadership
- Microsoft Office
- Upselling and Cross Selling
- Documentation
Additional Information
I believe in the power of teamwork and collaboration. I communicate effectively with team members, actively listen to diverse perspectives, and contribute constructively to discussions. By fostering an inclusive and supportive work environment, I help maximize team performance and achieve shared goals.
Timeline
Assistant Reservation Specialist
New Mauritius Hotels Limited (Beachcomber Group)
03.2023 - Current
Chargé De Compte Client
LearnPerfect
05.2022 - 03.2023
Project and Administrative Officer
Gypsum Pro Ltd
10.2017 - 05.2022
Banquet and Event Coordinator
Casela Nature And Leisure Parks (Medine Group)
04.2017 - 10.2017
Sales and Marketing Administrative Assistant
Casela Nature And Leisure Parks (Medine Group)
04.2015 - 03.2017
Marketing and Communication Assistant
Casela Nature And Leisure Parks (Medine Group)
06.2014 - 01.2015
Sales Assistant
Casela Nature And Leisure Parks (Medine Group)
02.2013 - 06.2014
Guest Relation Officer
Casela Nature And Leisure Parks (Medine Group)
06.2012 - 02.2013
Receptionist
Le Paradis Hotel Resort & Spa
06.2011 - 06.2012
High School Diploma -
St Andrews School
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