Lyndon Soopramanien
Port Louis
Summary
Dynamic Senior Manager with extensive experience at Orange Business, driving cloud infrastructure strategies and enhancing service quality. Proven leadership in managing diverse teams, fostering collaboration, and implementing process improvements. Skilled in financial management and risk assessment, consistently achieving high customer satisfaction and optimizing operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
System and Network Administrator
MC Easy Freight Ltd (Member of La Sentinelle Group)
Port Louis
08.2018 - 02.2022
- Executed installation and configuration of HPE servers and Synology NAS.
- Provisioned Microsoft Hyper-V environment for enhanced virtualization capabilities.
- Migrated physical servers to Hyper-V, ensuring minimal downtime.
- Installed, configured, and secured Fortinet Firewalls to bolster network security.
- Implemented and maintained network switches and data cable infrastructure, optimizing VLANs and cable management.
- Provided remote support across multiple sites to resolve technical issues.
- Migrated from Google for Business to Microsoft Office 365, streamlining operations.
- Established Disaster Recovery site while implementing Symantec Backup solutions.
Team Leader & Deputy Manager (transversal)
La Sentinelle Group
Port Louis
08.2018 - 02.2022
- Provided leadership and guidance to team members, fostering collaboration and motivation.
- Assigned tasks with clear deadlines, monitoring progress for timely project completion.
- Identified training needs and coached team members for skill development.
- Conducted performance evaluations, offering constructive feedback to enhance growth.
- Facilitated communication within the team and other departments to ensure alignment.
- Addressed conflicts promptly, maintaining a positive team environment.
- Supported manager in daily operations, assisting in strategy implementation.
- Participated in decision-making processes and recommended process improvements.
Technical Support Administrator
La Sentinelle Ltd
Port Louis
04.2018 - 02.2022
- Leading a group of six Technical Support Specialists for a computer park of over 700 IT equipment, including desktop PCs, laptops, Macs, tablets, and smartphones.
- Implementing and maintaining a roster to provide 26/B support to assure business continuity.
- Prepare accurate and timely reports.
- Document technical knowledge in the form of notes and manuals.
- Conduct follow-ups to ensure satisfaction with service delivery, and advise users of correct operating methods to ensure proper usage and to prevent breakdowns.
- Liaise with suppliers to identify the best products to IT Projects such Wireless APs, Firewalls, Licenses, Site to Site wireless antennas, data cables, racks, storage ...
- Provide training to staff on how to optimize the use of IT equipment in the company.
- Implementing and maintaining a ticketing system for the group.
- Maintaining a Tape Backup System.
Senior Manager Cloud Infrastructure
Orange Business
Ebene
12.2023 - Current
- Managing and leading 27 direct reports, including managers.
- Ensuring the smooth running of day-to-day operations.
- Contributing to the definition and implementation of the cloud infrastructure strategy for the Major Service Centre Indian Ocean Operations (MSC IOO).
- Leading, guiding, coaching, and managing several operations managers.
- Leading and managing teams of cloud engineers and architects.
- Helping with decision-making, or making decisions, and participating actively in their implementation.
- Assisting managers in the planning and prioritization of projects, and backlog processing across the department.
- Having strong governance in place to drive activities optimally.
- Accountable for service quality and customer satisfaction (CSAT).
- Identifying and leading people development initiatives.
- Setting strategic goals and objectives.
- Providing direction and vision for the team or department.
- Developing and implementing strategies to drive business growth.
- Setting clear expectations and goals.
- Supporting professional development and fostering a positive work environment.
- Monitoring key performance indicators (KPIs) and metrics.
- Implementing process improvements for efficiency.
- Managing budgets and financial resources.
- Monitoring financial performance and profitability.
- Making data-driven decisions to optimize financial outcomes.
- Building and maintaining relationships with stakeholders.
- Effective communication with internal and external parties.
- Addressing concerns and aligning with organizational objectives.
- Identifying and mitigating risks.
- Ensuring compliance with regulations and policies.
- Implementing controls to safeguard assets and reputation.
- Overseeing project planning, execution, and delivery.
- Allocating resources, and managing timelines and budgets.
- Monitoring progress and resolving issues as they arise.
- Identifying opportunities for process optimization.
- Conducting performance evaluations and providing feedback.
- Recognizing and rewarding high performance.
- Making strategic decisions based on analysis and trends.
- Addressing complex challenges and resolving issues.
- Consulting stakeholders and experts for informed decisions.
- Conducted performance reviews and provided feedback to direct reports for career development.
Operations Manager
Orange Business
Ebene
03.2022 - 12.2023
- Managing and leading 13 direct reports (staff).
- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
- Motivate and inspire team members.
- Lead by setting a good example (role model) - behavior consistent with words.
- Facilitate problem solving and collaboration.
- Maintain healthy group dynamics.
- Intervene when necessary to aid the group in resolving issues.
- Support new team members in working through the induction program, and ensure that they have the necessary knowledge to effectively participate on the team.
- Recognize and celebrate team and individual accomplishments and exceptional performance.
- Contribute to staff appraisals and performance.
- Be a key player in inculcating orange values within the team.
- Provide team leadership on day-to-day activities to support the team in meeting milestones and deliverables on support activities.
- Ensure appropriate staffing levels are maintained to maintain the quality of service.
- Effective leaves management, organizing necessary cover on a day-to-day basis.
- Familiarize the team with clients' needs, and ensure the team addresses all relevant areas of customer support within their individual spheres of employment.
- Organize and facilitate regular staff meetings.
- Provide necessary organizational information to the staff team.
- Conduct employee performance reviews in accordance with company policy.
- Conduct debriefs and weekly meetings with the team, and participate actively in Lob meetings.
- Participate actively in new projects, implementation, and deployment.
- Development of staff to ensure skill levels match both current and future operational and customer requirements.
- Implementation of the required strategies to ensure ongoing high levels of customer satisfaction through regular reviews (call and case audits), and provide a continuous service improvement.
- Responsibility to ensure adherence to company policy, procedures, and processes.
- Work closely with the HOD to ensure that each area's needs and concerns are captured and represented appropriately, and discuss improvement actions required.
IT Support Technician
La Sentinelle Ltd
Port Louis
01.2011 - 03.2018
- Diagnosis of desktop, application, networking, and infrastructure issues.
- Troubleshooting of servers, workstations, and mobile devices (smartphones, handhelds)
- Providing first to third line support to users (onsite and remote).
- Assembly of desktop PCs for the company to reduce costs.
- Administering the IT department's policies and procedures.
- Maintaining a log of all problems detected, and system backups.
- Working closely with software suppliers to resolve operational issues.
- Responsible for supporting: Microsoft Windows, Office Suites, Linux.
Education
Professional Graduate Diploma in IT -
British Computer Society
01.2024
General Certificate of Secondary Education - School Certificate
La Confiance College
Beau Bassin01.2010
Certificate of Primary Education -
La Briqueterie Government School
Port Louis01.2006
MBA - Business Administration
Lincoln University College
MalaysiaSkills
- Leadership
- Problem-solving
- Helpdesk management
- Clear communication
- Customer relationship management
- Team collaboration
- Technical proficiency
- Goal setting
- Root cause analysis
- Project management
- Risk assessment
- Employee training
- Service quality enhancement
- Financial management
- Talent acquisition
Certification
- Internet and Computing Core Certification Programme (IC3), National Computer Board, 01/01/10
- CompTIA A+, Datamatics, 01/01/12
- Technicien en Réseau: Convergents, Austral Net, 01/01/12
- MCITP Enterprise Administrator Windows Server 2008 R2, The Professional Learning Centre (Member of Harel Mallac Group), 01/01/13
- Cisco Certified Network Associate, La Sentinelle Training Center, 01/01/18
- Cisco Certified Design Associate, La Sentinelle Training Center, 01/01/19
- VMware Essentials, Cyber Skills Training Center, 01/01/19
- Becoming a Manager, Ollintel - Nexus, 01/01/22
- Information Technology Infrastructure Library (ITIL) v4, Orange Learning, 01/01/23
Languages
- English
- French
- Mauritian Creole
Personal Information
- Date of Birth: 07/17/92
- Nationality: Mauritian
Languages
French
First Language
English
Advanced (C1)
C1
Mauritian Creole
Proficient (C2)
C2
References
References available upon request.
Timeline
Senior Manager Cloud Infrastructure
Orange Business
12.2023 - Current
Operations Manager
Orange Business
03.2022 - 12.2023
System and Network Administrator
MC Easy Freight Ltd (Member of La Sentinelle Group)
08.2018 - 02.2022
Team Leader & Deputy Manager (transversal)
La Sentinelle Group
08.2018 - 02.2022
Technical Support Administrator
La Sentinelle Ltd
04.2018 - 02.2022
IT Support Technician
La Sentinelle Ltd
01.2011 - 03.2018
Professional Graduate Diploma in IT -
British Computer Society
General Certificate of Secondary Education - School Certificate
La Confiance College
Certificate of Primary Education -
La Briqueterie Government School
MBA - Business Administration
Lincoln University College
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