Luxmi Devi Boojhawon
Chemin Grenier
Summary
Holder of a Higher School Certificate with a distinction in French and over 10 years of Telemarketing experience. Worked as an Online Moderator, Call Center Representative, Sales and Mailing Service Consultant, and Pollster at companies like Apollo Blake, Azur BPO, Thevcall LTD, Bioil LTD and Indian Ocean Data And Analytics Center. Seeking to progress my career with the knowledge gained. Known for being hardworking, honest, and punctual with a willingness to learn new skills. Friendly, helpful, and polite with a good sense of humor. Thrives both independently in busy environments and collaboratively in team settings. Outgoing and tactful problem-solver who listens effectively.
Overview
14
14
years of professional experience
Work History
Pollster
Indian Ocean Data And Analytics Center
Quatre Bornes
09.2023 - Current
- Conduct interviews with people to gather their opinions on various topics.
- Communicate survey procedures and objectives to interviewees.
- Verify that interviewees completed survey fully before concluding interview.
- Utilize effective speaking skills to ask questions of survey participants and prompted adequate responses in-person or over telephone.
Consultation Agent
Bioil Ltd
Work From Home
05.2022 - 08.2023
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities via phone and mails.
- Assisted customers with product selection, order placement, and payment processing.
- Resolved customer complaints in a timely manner.
- Built strong relationships with customers through providing exceptional service.
- Negotiated contracts with customers to secure sales deals.
- Answered customer questions and responded quickly to problems and complaints on the phone and by email.
- Resolved issues for upset clients at risk of departure.
Call Center Agent, Inbound Sales
Thevcall ltd
Quatre Bornes
01.2014 - 02.2022
- Made more than 100 cold calls per day, resulting in client base growth.
- Conducted surveys to identify potential company customers.
- Represented company professionally in all situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Met daily performance goals related to call volume, quality assurance standards, and average handle time.
Online Moderator
Azur BPO
Port Louis
04.2013 - 09.2013
- Performed back office duties on Vivastreet advertising platform in France and UK
- Monitored online forums for inappropriate language, trolling, and other violations of community guidelines.
- Removed offensive comments and posts from websites, social media platforms, and discussion boards.
Customer Service Representative
Euro CRM
Moka
04.2012 - 08.2012
- Provided customer support on the 118 218 hotline.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Online Moderator
Apollo Blake Solutions
La Tour Koenig
02.2011 - 06.2011
- Managed backend operations on the eDarling platform.
- Monitored online forums for inappropriate language, trolling, and other violations of community guidelines.
- Ensured compliance with applicable laws and regulations related to online moderation.
- Reviewed images uploaded by members.
Education
Higher School Certificate - Languages and Literatures
Dr Maurice Curé State College
Vacoas11-2009
School Certificate - Languages and Literatures
Hindu Girls' College
Curepipe11-2007
Skills
- Customer Relationship Management
- Call Control
- Resolving issues
- Providing customer support
- Documentation And Reporting
- Inbound phone calls
- Verbal and written communication
- Emotional intelligence
Languages
Creole
First Language
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Timeline
Pollster
Indian Ocean Data And Analytics Center
09.2023 - Current
Consultation Agent
Bioil Ltd
05.2022 - 08.2023
Call Center Agent, Inbound Sales
Thevcall ltd
01.2014 - 02.2022
Online Moderator
Azur BPO
04.2013 - 09.2013
Customer Service Representative
Euro CRM
04.2012 - 08.2012
Online Moderator
Apollo Blake Solutions
02.2011 - 06.2011
Higher School Certificate - Languages and Literatures
Dr Maurice Curé State College
School Certificate - Languages and Literatures
Hindu Girls' College
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