Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LUNGUT AVISHKA

GANDHI ROAD MARE D'ALBERT

Summary

Dynamic professional with a proven track record in customer service and relationship building at MAAFCOM LTD. Skilled in negotiation and conflict resolution, I successfully increased sales by 10% while managing over 50 customer calls daily. Adept at food safety standards and point-of-sale management, I excel in delivering exceptional client satisfaction.

Overview

4
4
years of professional experience

Work History

Waitress

Holliday Inn Hotel
Plaine Magnien
03.2024 - Current
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Greeted customers and provided menus.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Answered questions about menu items, ingredients, and pricing.
  • Took orders for food and drinks and delivered them to guests.
  • Organized take-out orders efficiently according to customer requests.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Handled food safely, and kept spaces clean to protect customers from food-borne illness, and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Developed positive relationships with regular customers through friendly conversation.
  • Processed payments accurately using cash registers or POS systems.
  • Thank the guests and propose a comeback again.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Insurace Underwritter

MAAFCOM LTD (NEW INDIA INSURANCE)
Port Louis
10.2022 - 02.2024
  • Built strong relationships with brokers by listening and understanding insurance needs.
  • Tracked upcoming renewals and new account information to keep accounts accurate.
  • Performed underwriting support functions to respond quickly to regular and exception reports of errors.
  • Communicated risk parameters and the value proposition to brokers and clients.
  • Communicated with fellow underwriting staff to guarantee the correct interpretation of data and completeness.
  • Met with customers, agents, and brokers to negotiate coverage, price, and service delivery.
  • Support the review and acceptance, or denial, of new renewal business.
  • Managed over 50 customer calls per day, increased sales by 10%.

Client Care Assistant

Food vision
Plaine Magnien
02.2021 - 10.2022
  • Prepared healthy meals with additional mealtime planning, feeding, and support.
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Complete documents of care, hospital action, and patient activities for up-to-date client records.
  • Charted daily observations, mobility activity, and eating percentages to aid continued client assessments.
  • Communication with individuals entering the building to boost security, assist visitors, and keep a visitor log.
  • Maintain the confidentiality of information regarding the client and the company.
  • Delivered exceptional customer service by assisting clients in a timely manner, ultimately resulting in improved client retention rates.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Worked professionally with caregiving teams and hospitality departments to maintain continuity of care.

Education

SC - Accounting

Windsor Girls College
Rose Belle
11-2019

Skills

  • Clients and brokers are negotiating
  • Leadership marketing
  • Insurance depreciation calculations
  • Customer service and support
  • Order processing
  • Point-of-sale management
  • Food safety standards
  • Menu expertise
  • Table setting techniques
  • Food safety
  • Communication skills
  • Sales techniques
  • Conflict resolution
  • Team collaboration
  • Food and wine pairings
  • Food station setup
  • Problem solving
  • Payment processing
  • Up selling techniques
  • Buffet setup and takedown
  • Wine service
  • Table turnover
  • Cleanliness
  • Guest relations

Languages

English
First Language
French
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1

Timeline

Waitress

Holliday Inn Hotel
03.2024 - Current

Insurace Underwritter

MAAFCOM LTD (NEW INDIA INSURANCE)
10.2022 - 02.2024

Client Care Assistant

Food vision
02.2021 - 10.2022

SC - Accounting

Windsor Girls College

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LUNGUT AVISHKA