LUKEERAM Prishma
Petite Rivière
Summary
Goal-oriented Team Manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering 6 years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Overview
13
13
years of professional experience
Work History
Team Manager
Maureva
Ebène
08.2023 - Current
- Developed and implemented team-building strategies to promote collaboration and cohesion.
- Identified training needs, created a comprehensive onboarding program and conducted orientation sessions for new hires.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Resolved conflicts between team members in a timely manner to maintain harmony within the team.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Created monthly reports for senior management summarizing operational performance metrics.
Travel Coordinator
Singita LTD
Ebène
06.2023 - 07.2023
- Created and distributed detailed travel documents including tickets, hotel reservations, and car rental information.
- Coordinated flight bookings, ground transportation, accommodations, and visa applications for international travelers.
- Assisted with the preparation of presentations for client meetings as well as other related tasks to ensure smooth operations.
- Scheduled and coordinated domestic and international flights based on budget constraints.
- Negotiated contracts with airlines, hotels, car rentals companies to obtain best rates available while meeting customer needs.
- Resolved customer complaints promptly and efficiently to maintain a high level of customer satisfaction.
Team Leader
Blueconnect LTD
Ebène
06.2016 - 05.2023
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Established clear expectations for employees, providing guidance when needed.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Maintained a positive work environment that promoted collaboration between team members.
- Ensured compliance with all safety regulations in the workplace.
Customer Advisor and Reservation Agent
Blueconnect LTD
Ebène
05.2015 - 06.2016
- Responded to customer inquiries via phone, email, and in-person.
- Resolved customer complaints and escalated issues as necessary.
- Provided product information to customers.
Gentille Organisateur vendeuse Boutique
Club Med La Plantation
Albion
04.2011 - 05.2011
- Developed and implemented strategies to meet sales quotas.
- Resolved customer complaints promptly and efficiently.
- Provided personalized service to build relationships with customers.
Sales Advisor and Shop Attendant
Mango Tourist Shop
Flic-en-Flac
01.2011 - 03.2011
- Assisted customers with product selection and provided information on product availability and pricing.
- Greeted customers, answered queries, and processed payments for purchases.
Education
BSC Political Science Specialization Public Administration -
University of Mauritius
01.2014
Higher School Certificate -
Loreto College Mahebourg
01.2010
School Certificate -
Swami Sivananda State Secondary School
01.2008
Skills
- I’ve completed my Bachelor’s Degree in Political Science Specialization Public Administration with Honors of the University of Mauritius I am dynamic, self-motivated, hard-working and contact-easy person I speak fluent English and French as well as Hindi Possessing excellent management skills and having the ability to work with the minimum of supervision whilst leading a team of twelve or more Having a proven ability to lead by example, consistently hit targets, improves best practices and organizes time efficiently
- Certificate of Achievement in Internet and Computing Core Certification (IC3) Program
- Conversant with Microsoft Office applications including word processor, spreadsheet and power point
- Operations Management
Additional Information
Certificate of Achievement Alliance Française De L’Ile Maurice, Training Course in Youth Leadership, Diplôme de l’Ecole de Natation de Serge Alfred, Three Year Certificate Course in Performing Art ( Bharata Natyam), Two Year Advanced Certificate Course in Performing Art (Bharata Natyam), Five Year Certificate Course in Hindi Language
Personal Information
- Date of Birth: 08/02/92
- Driving License: Private Car
Hobbies and Interests
- Music
- Dancing
- Swimming
Timeline
Team Manager
Maureva
08.2023 - Current
Travel Coordinator
Singita LTD
06.2023 - 07.2023
Team Leader
Blueconnect LTD
06.2016 - 05.2023
Customer Advisor and Reservation Agent
Blueconnect LTD
05.2015 - 06.2016
Gentille Organisateur vendeuse Boutique
Club Med La Plantation
04.2011 - 05.2011
Sales Advisor and Shop Attendant
Mango Tourist Shop
01.2011 - 03.2011
BSC Political Science Specialization Public Administration -
University of Mauritius
Higher School Certificate -
Loreto College Mahebourg
School Certificate -
Swami Sivananda State Secondary School
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