Ludovic Stephane Florent Noyan

• Managed challenging situations to ensure customer satisfaction.
• Implemented training programmes, enhancing team capabilities.
• Improved operational efficiency by identifying areas of improvement.
• Facilitated staff development with ongoing training initiatives.
• Dealing with customer and also providing customer service.
• I was at the same time technician and the sales representative.
• Leading meeting for the presentation of our products.
• Raised company reputation with high-quality customer care.
• Handled negotiations with outside vendors and service agencies to meet group needs.

• Handled all customer inquiries and issues, delivering fast, efficient, and tailored solutions.
• Maintained strong product and service knowledge to ensure exceptional and personalized customer service.
• Managed, trained, and coached employees to ensure high performance and adherence to service standards.
• Oversaw order processing, stock management, and product availability.
• Performed daily banking operations and ensured accurate financial transactions.
• Acted as the primary point of contact with the Head Office, coordinating operations and reporting key information.
• Conducted weekly product and sales reconciliation to maintain accurate inventory control and operational efficiency.
• Resolved complaints efficiently, fostering customer loyalty.
• Raised company reputation with high-quality customer care.
• Conducted regular meetings for transparent communication.
• Designed and implemented training to further develop staff based on business goals.

• Provided multichannel customer support and problem resolution.
• Managed client accounts and provided personalised solutions.
• Coordinated with technical and commercial teams.

• Working extended hours during the festive seasons.
• Maintained high standards of professionalism whilst dealing with complex situations.
• Improved customer satisfaction by efficiently resolving complaints and issues.
• Conducted regular stock takes, ensuring accurate inventory at all times.
• Monitored stock movement, swiftly addressing any discrepancies or issues identified.
• Welcomed guests warmly to create positive first impression.
• Handled complaints with professionalism to retain clients.
• Collaborated well with team members for successful projects.
• Trained new staff members, promoting skill development.
• Participated in team meetings for strategic planning.
• Managed reception area, greeting visitors and providing assistance to create welcoming environment.
• Handled incoming calls and emails, directing enquiries to appropriate personnel.

Mentoring and supervision of youth activities and events.

• Inventory management, stock reception, product placement.
• Sustained clean and orderly storage areas, promoting a safe working environment.
• Demonstrated product knowledge to enhance customer satisfaction.
• Organised store layout for improved accessibility and customer convenience.
• Directed shop floor replenishment processes to maximise accuracy and availability of inventory.