Ludovic Rambert
Albion
Summary
High-level executive with positive results obtained in Africa & Mauritius. Agriculture, management of sales, marketing & operation being my main area of expertise. I would like to form part of your organization in which I will play a key role in achieving your company’s goals and objectives. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
20
20
years of professional experience
Work History
Commercial Manager
Rey & Lenferna Ltd
Port-Louis, Bell Village
08.2021 - Current
- Main achievements:
- Management of the entire Trading sales department & services (Electrical| PV System | Power
- Generator & UPS, HVAC, Water solutions, Industrial Trade & Engineering, Industrial Textile, Industrial
- Automation & HORECA), in Mauritius & in other chosen overseas markets by implementing:
- Sales & after sales services: - Operational sales Leadership - Leading the sales ecosystem - Design sales related strategies by sector of activity - Develop sales objectives (sales volume, cost of sales, product profitability) - Accurately forecast annual, quarterly, and monthly revenue streams - Develops innovative design and technology to enhance customer experience - Works closely with CEO & Board of Directors to develop pricing strategies & sales campaign - Reviews regular results assessments of sales staff productivity and reports to the CEO & the
- Board of Directors - Coordinates company resources to ensure a proper use & level of pre-sales technical support - Oversees the identification of business needs of key accounts and prospects and ensures pre-sales technical services are in place to meet those needs - Tightly integrates Customer Experience Team with sales, provide leadership to ensure alignment with sales by creating a linked incentive structure between sales & Customer
- Experience teams - Ensure that the level of service provided is of excellent quality & dispensed in a prompt manner - Implement & monitor a warranty scheme (maintenance contract, training, etc.)
- Marketing: - Listens to the trends of the market and assists the market research efforts - Liaise with Marketing dept to guide a unified approach to customer service that meets the market demands - Define marketing strategies to support company’s overall strategies & objectives - Involves in promotional campaign - Builds a highly efficient team of sales professionals - Assessing new marketing opportunities for generating business - Overseeing the company’s loyalty programme & CRM activities - Setting KPI’s for marketing/sales activities across the business
- Financial: - Responsible for the profitability of operations and ensure that budgeted margins are achieved - Responsible for preparing budgets and forecasts - Manage & monitor the budget while ensuring best value in all expenditures - Responsible for the overall profitability of all departments - Prepare business reviews - Work in collaboration with finance department to maintain a healthy cash flow
- Product development: - Identify new needs, search new solution, find new products, offer new service by innovating and discovering new ideas
- Procurement & Relationship with Suppliers: - Manage, verify, control and authorise purchases from local & foreign suppliers - Participate in discussions, negotiations & agreements regarding rules, regulations & business working conditions between the parties (suppliers & clients)
- Human Resources: - Participate in the recruitment of new staff, performance reviews & assessment - Planning of resources for all the operation - Ensure that appropriate standards of conduct are established and complied with throughout the Team - Implement effective succession planning, people management, development, recruitment and retention strategies
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Strengthened team and organization by recruiting and hiring 10 qualified employees.
- Devised pricing methodologies and industry strategies through economic and business analysis.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Manager
Archemics Ltd, Harel Mallac Group
Terre-Rouge
12.2009 - 07.2021
- Up to end of July, achievements:
- Develop and maintain the Textile Auxiliaries business in Mauritius & Madagascar | Create from scratch the Timouss Home Detergent Brand for Aldrex Suppliers Ltd | Develop the Industrial Glue & Household detergent market in Reunion Island | Manufacturing & Export during the (2020 | 2021) pandemic to Madagascar, Tanzania, & Zambia of Hydroalcoholic Gel & Special Surface Disinfectant
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Exceeded regional annual sales target by 50%.
- Developed rapport with international suppliers and collaborated with factories to develop, design and select product for retail stores.
- Definition and implementation of the Annual Budget (Sales objectives, CAPEX, OPEX,
- Factory & product cost | production costs) - Definition & Implementation of Sales & Marketing strategic plan - Managing budget, including full responsibility on Profit & Loss - Brand Development & Brand positioning - Research & Development, acquire & maintain New Suppliers & Clients - Ensure a smooth and efficient cost running of the Company / Department / Production (cost control & budget achievement) - Follow-up of laboratory, Formulation, Quality Control & Blending facilities together with
Production Manager
Les Grands Domaines du Katanga
Lubumbashi
10.2007 - 12.2009
- Process optimization, continuous improvement of processes and recipes - Manage production Schedule to ensure a better cost control, Weekly production plan, and good manufacturing practices - Ensure at all times of Good Quality of Raw materials used in the production channel - Build strong relationship with Local and Regional Stakeholders - Follow-up on Import from different countries & exports to Madagascar - Supply Chain Management (Imports, Stock Levels & Logistics) - Follow – up of trials at Clients (Mauritius & Madagascar) - Development & Implementation of new process & techniques - Clients cost control & Quality control
- Reviewed work for quality and compliance with company standards and design specifications.
- Managed continuous improvement initiatives to drive gains in quality, flow and output.
- Resolved issues quickly to maintain productivity goals.
- Standardized production procedures, job roles and quality assurance guidelines.
Technical Sales Representative
IBL Agrochemicals, Blychem Ltd
Port-Louis
07.2002 - 09.2007
- In charge of technical support - Sales & Marketing of Pesticides, Irrigation system, Tractor mounted sprayers, Seeds &
- Green Houses - Research & Development of New Pesticides, Irrigation system, Tractor mounted Sprayers & Sprayers, Seeds, & Green houses - After-sales Services & Field Trials
- Recommend products and explained features and costs to help customers make educated buying decisions.
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
- Resolved average of 4-5 customer issues per month through active communication and dedicated research skills.
- Resolved average of 4 - 5 customer issues per month through active communication and dedicated research skills.
- Collaborated with customers and asked questions to assess needs and budgets.
- Drove team revenue totals by bringing in top sales numbers.
Education
Baccalauréat Scientifique Et Technologique
LEGTA St Paul
Reunion, Island08.2003
Brevet D'étude Professionnelle Agricole
LPAH Saint Joseph
Reunion, Island08.1999
Secondary School
Ecole Du Nord
Mauritius07.1997
Primary School
Ecole Du Nord
Mauritius07.1992
Skills
- OTHER SKILLS & EXPERIENCES
- Strong Cultural & Social Knowledge of Madagascar
- Open & strong minded
- Works well without and under pressure
- Results Oriented
- Coaching & leading the workforce
- Time & Project Management
- Good knowledge of Office (Excel, Word, PowerPoint)
- Solving workforce issues in complex environment (DR Congo & Madagascar)
- Work on implementation of ISO 9001-2015 & OHSAS 18000 Certification
- Operational Records Review
- Customer Complaint Resolution
- Bid Request Management
- Sales Quota Management
- Sales Records Management
- Operating Procedures and Policies
- Salesforce Software
- Team Recruiting and Onboarding
- Networking Events
- Customer Trend Analysis
- Shipping and Receiving Oversight
- Price Schedules
- Profitability Assessments
- Sales Statistics Analysis
- Budgeting and Expenditures
- Advertising Campaigns
- Product and Service Management
- Critical Thinking
- Strategic Partnership
- Judgment and Decision-Making
- Sales Tracking
- Lead Qualification
- Time Management
- Territory Management
- Business Development and Planning
- Marketing Strategy Development
- Constructive Feedback
- Management of Financial Resources
- Cargo and Freight
- Sales Targeting
- Monthly Forecasting
- Operations Analysis
- Problem-Solving
- Monitoring
- Instructing
- Negotiation
- Service-Orientation
Additional Information
Sports & Leisure
. Football & Rugby
. Formula 1 & Moto GP
. Spend some good times with my family, parents, in the nature
. Travelling & Discovering the different cultures on our planet
Languages
French, Mauritian creole
Native language
English
Advanced
C1
Malagasy
Beginner
A1
German
Beginner
A1
Reunion creole
Upper intermediate
B2
Timeline
Commercial Manager
Rey & Lenferna Ltd
08.2021 - Current
Sales Manager
Archemics Ltd, Harel Mallac Group
12.2009 - 07.2021
Production Manager
Les Grands Domaines du Katanga
10.2007 - 12.2009
Technical Sales Representative
IBL Agrochemicals, Blychem Ltd
07.2002 - 09.2007
Baccalauréat Scientifique Et Technologique
LEGTA St Paul
Brevet D'étude Professionnelle Agricole
LPAH Saint Joseph
Secondary School
Ecole Du Nord
Primary School
Ecole Du Nord