Summary
Overview
Work History
Education
Skills
Languages
References
Hobbies and Interests
Timeline
Generic

Luc Jean Philippe Aumaitre

Floréal/Vacoas

Summary

Dedicated, hard-working, and committed professional seeking to contribute as a dependable and valued team member. Possessing superior knowledge of Social Media Marketing, including expertise in SEO and community management, along with advanced Communication Skills. The goal is to utilize these assets effectively to support the company's objectives. As a Customer Service Representative, the focus is on delivering high-quality care to ensure maximum customer satisfaction. Demonstrating proficiency in establishing and nurturing strong client relationships, along with adeptness in general accounting and finance transactions. Skilled in promptly identifying and addressing customer needs, coupled with excellent time management abilities and a deep understanding of the customer service industry. Bilingual and ready to integrate seamlessly into a new team, with a demonstrated history of effective leadership and acting as a vital link between companies and their clientele. Committed to upholding the brand's mission through every customer interaction, thereby ensuring enhanced satisfaction and loyalty.

Overview

18
18
years of professional experience

Work History

Community Manager

Phoenix GMI
10.2023 - Current

* Content Creation:
* Develop engaging and relevant content to convey the brand's message across various channels.
* Ensure consistency in brand voice and messaging across all communication materials.
* Community Management:
* Cultivate and maintain positive relationships with the community through effective communication and engagement strategies.
* Monitor and respond to community feedback, comments, and inquiries in a timely and professional manner.
* Website Management - Front End:
* Oversee the user experience and functionality of the organization's website, ensuring a seamless and intuitive front-end experience.
* Collaborate with web developers to implement updates, improvements, and new features.
* Content Writing, Formatting, and SEO:
* Write and edit articles, ensuring they are well-structured, engaging, and optimized for search engines (SEO).
* Utilize SEO best practices to enhance the visibility and ranking of the organization's online content.
* Email Management:
* Efficiently manage email communication, including crafting compelling messages and overseeing email marketing campaigns.
* Segment and target email lists for effective communication with different audience segments.
* Social Network Management:
* Manage and curate content across various social media platforms to enhance brand presence.
* Develop and execute social media campaigns to drive engagement and achieve marketing goals.
* Digital Marketing:
* Implement digital marketing strategies, including paid advertising, to reach and convert target audiences.
* Analyze and interpret data to optimize digital marketing efforts for maximum impact.
* Live Streaming Organization - Streamyard:
* Plan, coordinate, and execute live streaming events using platforms like Streamyard.
* Ensure the smooth technical operation of live streams and engage with the audience in real-time.

Sales Coordinator

Sugar Beach Resort
08.2023 - 10.2023

* Efficiently manage and respond to customer inquiries, providing detailed information on resort offerings.
* Coordinate and schedule meetings for the sales team, ensuring smooth communication channels.
* Proficient in hosting events, ensuring memorable guest experiences and fostering positive relationships.
* Collaborate with internal departments to ensure a cohesive approach to sales strategies.
* Maintain organized documentation of client interactions and agreements.
* Strong communication and interpersonal abilities.
* Exceptional organizational skills with attention to detail.

Production manager

Nouvel Angle Ltd
10.2022 - 05.2023
  • Production Management, Recruitment and HR Management, B2B Portfolio Management, Additional Tasks
    Acting as an ambassador for Nouvel Angle Limited's human values
    Initiating recruitment campaigns
    Recruiting Freelance Writers, Voice Artists, Artistic and Editorial Directors, Sound
    Technicians (both freelance and permanent positions)
    Team Planning based on upcoming projects and orders Administrative management of all permanent teams and contractors
    B2B Portfolio Management
    • Creating quotes based on requests
    • Managing and conducting workshops via video conferencing
    • Validating specific requirements, creating synopses, proposing casting • Managing delivery methods & proposing production timelines
    • Monitoring production and ensuring timely delivery
    • Prospecting potential clients & Managing studio SOUNDS billing
    Additional Tasks
    Online customer service follow-up
    Developing internal tools/workflows and proposing improvements based on production needs
    Verifying and validating invoices issued by all external production providers
    Participating in the development of the annual budget, proposing marketing and sales decisions
  • Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.

Team Leader

Call JJ EME Ltd
03.2022 - 09.2022
  • Established clear communication channels and provided timely feedback to team members, Mentored and trained team members, Developed team goals and objectives

Digital marketing & campaign developer

Self-employed
12.2020 - 03.2022
  • Developed and implemented a successful digital marketing campaign, Digital maintenance, Content creation

Production and Administrative Manager

Pure v prod Ltee
08.2019 - 12.2020
  • Assist in the setup and breakdown of all production equipment, Maintained and updated production logs, Developed and implemented effective policies and procedures

Foreman - Horse racing

Simon Jones Stables
01.2019 - 08.2019
  • Developed a comprehensive horse training program, Assisted in the organization and execution of horse training program

Call agent

Atalian Interactive
02.2016 - 11.2016
  • Developed customer service scripts, Greeted customers in a friendly and professional manner, Provided accurate and timely responses to customer inquiries

Technical support

Elisa communication
01.2015 - 01.2016
  • Troubleshot technical issues and provided on-site technical support to english customers, Assisted customers with technical issues

Second in charge

Parnham racing stables
03.2009 - 08.2013
  • Stable barn under my care of race horses training

Call agent

Syntheses Ltd
01.2006 - 12.2006
  • Developed customer service scripts, Survey throughout 'Outremer'

Education

Certificate in Fundamentals of Digital marketing -

Google Digital Garage

Google Analytics for Beginners -

Google Analytics Academy

Advanced Google Analytics -

Google Analytics Academy

Web development -

Vatel Business school
02.2022

Certificate III in Management -

Southern Metropolitan TAFE
Perth, WA
07.2008

SC A level -

Curepipe college
11.2005

Skills

- Leadership Skills
- Teamwork
- Decision-Making
- Adaptability
- Communication
- Microsoft Office / Mac
- Customer Service
- Ability to Work in Team
- Communication Skills
- Computer Skills
- Highly organized and efficient
- Effective Time Management

Languages

English
French

References

Laurent FOURCADE, Directeur de Nouvel Angle Limited, info@nouvelangle.media, 484 1010

Hobbies and Interests

  • Rugby
  • Football
  • Horse racing
  • Formula 1

Timeline

Community Manager

Phoenix GMI
10.2023 - Current

Sales Coordinator

Sugar Beach Resort
08.2023 - 10.2023

Production manager

Nouvel Angle Ltd
10.2022 - 05.2023

Team Leader

Call JJ EME Ltd
03.2022 - 09.2022

Digital marketing & campaign developer

Self-employed
12.2020 - 03.2022

Production and Administrative Manager

Pure v prod Ltee
08.2019 - 12.2020

Foreman - Horse racing

Simon Jones Stables
01.2019 - 08.2019

Call agent

Atalian Interactive
02.2016 - 11.2016

Technical support

Elisa communication
01.2015 - 01.2016

Second in charge

Parnham racing stables
03.2009 - 08.2013

Call agent

Syntheses Ltd
01.2006 - 12.2006

Certificate in Fundamentals of Digital marketing -

Google Digital Garage

Google Analytics for Beginners -

Google Analytics Academy

Advanced Google Analytics -

Google Analytics Academy

Web development -

Vatel Business school

Certificate III in Management -

Southern Metropolitan TAFE

SC A level -

Curepipe college
Luc Jean Philippe Aumaitre