Loweesha Ramgoolam
Flacq
Summary
Dedicated and customer-focused professional with strong experience in client relationship management and service optimisation. Currently completing a BA (Hons) in Law and Management, combining legal and managerial knowledge with real-world customer service expertise at Allianz Services Mauritius. Skilled in active listening, multitasking, and ethical decision-making, with a growing passion for talent acquisition and organisational development. Eager to contribute to strategic talent attraction initiatives with a forward-thinking employer like Allianz.
Overview
2
2
years of professional experience
Work History
Senior Customer Service Associate
Allianz Service Mauritius
04.2023 - Current
- Streamlined communication channels for improved customer experience.
- Adhered strictly to policies and procedures for continued company compliance.
- Obtained feedback from customers to improve service experience.
- Employed active listening and product expertise to successfully resolve inbound queries.
Education
BA Hons Law and Management
Open University of Mauritius
Skills
- Customer relationship & engagement
- HR concepts & talent attraction (academic foundation)
- Legal awareness in employment and compliance
- Active listening & professional communication
- Conflict resolution & emotional intelligence
- MS Office Suite Google Workspace
- Multilingual: English, French, Creole
Timeline
Senior Customer Service Associate
Allianz Service Mauritius
04.2023 - Current
BA Hons Law and Management
Open University of Mauritius
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