Lovina Sunassee Moonoosamy
Vacoas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Managing Director
Smart Float LTD
01.2019 - Current
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Expanded market presence through successful negotiation of key partnerships and acquisitions.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Established a high-performing executive team, recruiting top talent from diverse industries to drive organizational excellence.
- Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
Customer Success Specialist
Mipise
07.2018 - Current
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
- Boosted customer retention rates through proactive communication and building strong relationships.
- Improved response times by streamlining support processes and prioritizing urgent requests.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
- Promoted a positive brand image by consistently delivering exceptional customer service experiences.
SALES AND LOGISTICS SUPERVISOR
METEX TRADING COMPANY
11.2017 - 03.2018
- High-energy Supervisor successful in building and motivating dynamic teams
- Cultivates a company culture in which staff members feel comfortable voicing questions and concerns as well as contributing new ideas that drive company growth
- Organized and diligent with excellent written oral and interpersonal communication skills
- Ensure compliance to all local policies to achieve all production objectives and provide appropriate feedback to all employees
- Developed and maintained effective relations with all company employees at various levels of organization
- Prepared necessary paperwork and administered all invoices on spreadsheet and maintain records of all documents
- Analyzed staffing requirements and ensured efficient compliance to production schedules and budget for all production process
- Prepare vacation schedule for all employees maintaining continuous production
- Coordinate with equipment and process teams ensuring compliance to all protocols and maintain quality during 'Salon de la maison'
- Recruited, interviewed, trained, supervised, motivated and evaluated employee performance
- Maintained high levels of partner satisfaction by ensuring product quality and on-time deliveries
- Maintained close communication with logistics to make necessary adjustments to ensure on-time delivery and to maintain 'good standing' with customers.
PERSONAL SECRETARY / ASSISTANT
METEX TRADING COMPANY
06.2017 - 11.2017
- As a PA, I've worked closely with senior managerial as well as the directorial staff to provide administrative support, usually on a one-to-one basis
- I've also act as the manager's first point of contact with people from both inside and outside the organisation
- Devising and maintaining office systems, including data management and filing; Meeting and greeting visitors at all levels of seniority; Organising and maintaining diaries and making appointments; Dealing with incoming email, faxes and post, often corresponding on behalf of the manager; Producing documents, briefing papers, reports and presentations; Organising and attending meetings and ensuring the manager is well prepared for meetings; Liaising with clients, suppliers and other staff
- Carrying out specific projects and research; Responsibility for accounts and budgets; Taking on some of the manager's responsibilities and working more closely with management; Deputising for the manager, making decisions and delegating work to others in the manager's absence; Being involved in decision-making processes.
ADMINISTRATIVE CLERK
GPO LIMITED (GLOBAL PROECESS OUTSOURCING) - GT FRANCE
11.2014 - 06.2017
- Responsible for providing clerical and administrative support
- Also involved in performing any other work-related duties as assigned by a supervisor or manger
- Performing and prioritizing a multitude of complex administrative duties
- Ensured accurate development of communication by providing correspondence to supervisor for approval
- Entered customer information into internal records management system
- Updated existing customer records while creating new data files as directed
- Processing outgoing mail
- Typing memos and correspondence
- Filing and retrieving documents
- Fast and accurate typing skills
- Ability to work closely with other company departments
- Can handle multiple administrative tasks simultaneously
- Proficiency in MS Office Suite (Excellent working knowledge of Excel)
- Knowledge of office work methods and procedures
- Trouble shooting to rectify challenges.
TEAM LEADER
APOLLO BLAKE SOLUTION
06.2012 - 08.2014
- A highly motivated and ambitious individual able to give timely and accurate advice, guidance, support and training to team members and individuals
- Possessing excellent management skills and having the ability to work with the minimum of supervision whilst leading a team of twelve or more
- Having a proven ability to lead by example, consistently hit targets, improve best practices and organise time efficiently
- Preparing daily workloads for staff and co-ordinating the daily allocation of work
- Motivating the team to achieve high standards
- Handling enquiries and acting as the face of the business
- Dealing with and resolving problems and issues, which arise
- Working with the sales and marketing team to drive sales forward
- Mentoring and training up junior and new staff
- Monitoring and reporting on standards and performance targets
- Arranging and chairing weekly team meetings, focussing on targets and achievements
- Praise team members and creates a positive working environment
- Ensuring administrative and IT records are entered and updated correctly
- Providing prompt and accurate information on individual performance.
CUSTOMER SERVICE AGENT
APOLLO BLAKE SOLUTION
03.2010 - 06.2012
- This first-time casual position involved undertaking extensive training in customer service skills and sales techniques
- Also responsible for arranging appointments, meeting with potential customers, explaining our products, answering questions, writing up orders, and asking for recommendations
- Customer Service: Assisted customers with all orders
- Ensured the accurate collection of information relating to specific orders and requests
- Transaction Processing: Managed cash and payments
- Accurately recorded all cash movements and completing all administrative tasks.
DATA ENTRY AGENT
THOMAS NATIONAL TRANSPORT (TNT)
10.2009 - 12.2009
- Working on a casual basis, this position involved speed, accuracy, and attention to detail
- Organizing files and collecting data to be entered into the computer
- Analysing the data for errors
- Reporting problems with the data
- Accurately entering information into various computer programs
- Keeping sensitive customer or company information confidential.
Education
NCC Education Level 4 Diploma in Business - Business Administration And Management
Whitefield Business School
Mauritius11.2021
Apollo Blake Solution
03.2012
SC -
Windsor College Girls
06.2009
Ministry of Information Technology and Telecommunications
12.2006
Skills
- Strong organizational, administrative and analytical skills
- Excellent spelling, proofreading and computer skills
- Ability to maintain confidentiality
- Skilled in using a variety of office software such as Microsoft Word, Excel, PowerPoint, Access, QuickBooks and People Soft
- Ability to produce consistently accurate work even whilst under pressure
- Ability to multi-task and manage conflicting demands
- Effective Communication Skills: Articulate communicator with an appreciation for the different communication styles required when working with other team members or with customers
- Honest and Reliable: Able to take on tasks with a degree of responsibility due to strong morals and ethics ensuring honesty and reliability
- Time Management: Dedicated to effectively prioritising and managing time by allocating tasks and activities and keeping track of them in diaries and daily to-do lists
- Mentoring and Training
- Partnership Development
- Operations Management
- Client Relationships
- Team Collaboration
Marital Status
Married
Age
31
Timeline
Managing Director
Smart Float LTD
01.2019 - Current
Customer Success Specialist
Mipise
07.2018 - Current
SALES AND LOGISTICS SUPERVISOR
METEX TRADING COMPANY
11.2017 - 03.2018
PERSONAL SECRETARY / ASSISTANT
METEX TRADING COMPANY
06.2017 - 11.2017
ADMINISTRATIVE CLERK
GPO LIMITED (GLOBAL PROECESS OUTSOURCING) - GT FRANCE
11.2014 - 06.2017
TEAM LEADER
APOLLO BLAKE SOLUTION
06.2012 - 08.2014
CUSTOMER SERVICE AGENT
APOLLO BLAKE SOLUTION
03.2010 - 06.2012
DATA ENTRY AGENT
THOMAS NATIONAL TRANSPORT (TNT)
10.2009 - 12.2009
NCC Education Level 4 Diploma in Business - Business Administration And Management
Whitefield Business School
Apollo Blake Solution
SC -
Windsor College Girls
Ministry of Information Technology and Telecommunications
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