Louis Sylvain Meyepa

• Established and maintain strong relationships with customers, vendors and strategic partners.
• Managed over 50 calls per day
• Shape solutions and approaches by leveraging trends in customer marketplaces and industries.
• Created organization's mission and vision statements for use by employees.
• Identify business development challenges and customer concerns for proactive resolution.
• Develop strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
• Secure sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
• Initiate strategy to drive company growth and increase market share and profitability.
• Devise and presented business plans and forecasts to board of directors.
• Cultivate forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
• Conduct target market research to scope out industry competition and identify advantageous trends.
• Cultivate company-wide culture of innovation and collaboration.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
• Analyze industry trends and tracked competitor activities to inform decision making.
• Direct technological improvements, reducing waste and business bottlenecks.
• Communicated business performance, forecasts and strategies to investors and shareholders.
• Founded performance- and merit-based evaluation system to assess staff performance.
• Develop innovative sales and marketing strategies to facilitate business expansion.
• Direct market expansions to propel business forward, meet changing customer needs.
• Managed financial, operational and human resources to optimize business performance.
• Defined company roles and responsibilities to establish and enhance processes.
• Oversee business-wide changes to modernize procedures and organization.

• Managed over 250 customer calls per day.
• Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
• Formulated and executed strategic initiatives to improve product offerings.
• Initiated strategy to drive company growth and increase market share and profitability.
• Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
• Devised and presented business plans and forecasts to board of directors.
• Save on cost of sales by 27% after year 2

• Worked effectively in fast-paced environments.
• Passionate about learning and committed to continual improvement.
• Cultivated interpersonal skills by building positive relationships with others.
• Learned and adapted quickly to new technology and software applications.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Demonstrated high level of initiative and creativity while tackling difficult tasks.
• Proved successful working within tight deadlines and a fast-paced environment.
• Participated in team projects, demonstrating ability to work collaboratively and effectively.
• Identified issues, analyzed information and provided solutions to problems.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Strengthened communication skills through regular interactions with others.
• Worked well in team setting, providing support and guidance.

• Being a “One Stop” solution, TSEBO has extensive operational experience in facility and camp management services and currently support various national, international and multinational clients and organizations across Africa- UAE on projects across commercial, mining, oil and industrial sectors.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Tracked and documented operational and financial records to perform analysis of performance and costs.
• Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
• Led facility management staff and consultants in producing business plan that focused on facility operations.
• Participated in strategic planning through evaluation of needs and support of steps necessary for completion.
• Maintained working knowledge of building security, HVAC, electrical and other systems vital to successful building operation.
• Oversaw vehicle fleet maintenance and coordinated upkeep and service schedules with regularity and consistency.
• Assessed building design and accessibility to inform others of updates to existing infrastructure while maintaining ADA compliance.
• Maintained and kept meticulous records on facility expenditures, gains and projections.
• Conducted weekly and monthly inspections of facility grounds, external structure, systems, and equipment.
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
• Operated with multiple competing deadlines and interests, confidently managing variables simultaneously.
• Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
• Coordinated employee onboarding for operational and support staff.
• Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
• Implemented trainings and maintained documentation for staff certifications.
• Cooperated with company leadership and collaborated on projects of mutual interest to multiple levels of organizational leadership.
• Supervised staff of 340 in day-to-day activities.
• Coordinated leasing, contracts with other companies and facility maintenance budgets to provide for seamless building operations.
• Maintained inventory and ordered supplies to keep facility resources readily available.
• Supervised and trained custodial staff in cleaning and maintenance of facilities and premises.
• Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
• Conducted inspections of facility grounds, external structure, systems and equipment.
• Managed parking and transportation systems by monitoring parking areas and transport services to promote easy accessibility for occupants.
• Monitored electricity, gas and water systems for proper function to minimize costs.
• Evaluated facility operations and personnel for safety and health regulations compliance.
• Scheduled, directed and supervised external contractors in maintenance and upkeep of 25 buildings.
• Conducted scheduled inspections of facility grounds, external structure, systems, and equipment.

• Set up of business model
• New projects and development
• Assisted the marketing team with their activities
• Applied effective time management techniques to meet tight deadlines.
• Developed and maintained courteous and effective working relationships.
• Strengthened communication skills through regular interactions with others.

• OPENING OCTOBER 2012, 180 rooms 4 star deluxe
• Developed and implemented marketing strategies to promote hotel services
• Oversaw day-to-day operations of 180-room hotel with staff of 400 employees
• Provided services efficiently and with high level of accuracy
• Increased customer service ratings through personable service

• Reported issues to higher management with great detail.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Trained new employees on proper protocols and customer service standards.
• Managed budget implementations, employee evaluations, and contract details.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Developed and implemented strategies to increase sales and profitability.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Collaborated with cross-functional teams to develop innovative solutions.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Raised property accuracy and accountability by creating new automated tracking method.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Developed and maintained relationships with customers and suppliers through account development.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Analyzed market trends and competitor activities to create competitive advantages.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Formulated policies and procedures to streamline operations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

• Reporting to the MD, responsible of the general management of the hotels

• Daily smooth running of all Operations and having the Rooms Division Department reporting directly to me.

• Front desk Operations day shift, evening shift and night shift
• Night managers reporting to Front desk.

• Ensure Day to Day Smooth Operations of Hotel
• Report to the Director of Operations
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Trained employees in essential job functions.
• Mentored and supported junior staff members to apply best practices and follow procedures.
• Conducted routine inspections to check quality and compliance with established specifications.
• Developed and implemented new procedures and policies to improve operational productivity.

Assist my superiors Life Assurance Managers by establishing proper process to new business insurances. E.g Proper calculation as per age and risks