Louis Jean Etienne Lingadoo
No. 85, Lavender Street, Morcellement Blueprint
Summary
Versatile and results-driven professional with extensive experience in administration, tourism, and law enforcement. Skilled in leadership, conflict resolution, operational management, and strategic planning, with a proven ability to excel in high-pressure environments. Recently completed a Bachelor's degree in Business Administration, bringing fresh insights into organizational strategy and decision-making. Committed to leveraging diverse expertise, business acumen, and strong leadership abilities to drive growth, efficiency, and team success.
Overview
12
12
years of professional experience
Work History
Police Constable
Mauritius Police Force
07.2021 - Current
Customer Support Executive
Mari Deal ltd
02.2021 - 06.2021
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Updated system with order specifics and customer details, preferences, and billing information.
- Contacted customers about potential service upgrades, new services and account changes.
- Promoted available products and services to customers during service, account management and order calls.
- Maintained accurate records of customer interactions.
- Collaborated with other departments to ensure timely resolution of customer requests.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered customer inquiries via phone, email, and chat.
- Responded to customer concerns and implemented changes to accounts to resolve issues.
Account Clerk/ Purchasing and Stock Control Office
CHANTAUVENT LTEE
01.2019 - 09.2020
- Verified and reconciled invoices with purchase orders.
- Compiled data from various sources into meaningful reports for management review.
- Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
- Supported senior staff with administrative tasks such as running copies and filing documents.
- Processed accounts receivable payments and deposits.
- Received and recorded cash, checks and transfers.
- Performed administrative tasks to support strategic initiatives.
- Help any other employees in organizing and planning daily activities when needed
- Ensure stock levels are maintained to support business production and supply requirements.
- Responsible for the main store; daily follow-up of stocks in restaurants and bars with random spot checks; monthly inventories.
- Prepare a purchase order and deal with supplies (cost control).
Reservation Officer
Mauritian Wildlife Foundation
03.2018 - 12.2018
- Reviewed guest information and payment options, checking for accuracy and completeness.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Communicated effectively with other departments within the organisation to ensure smooth operations during peak periods.
- Researched and resolved customer issues.
- Scheduled reservation requests and maintained accurate records of bookings.
- Provided support to other departments when needed.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Processed customer payments for reservations over the phone.
- Assisted customers with special needs or requests.
- Identified needs of customers promptly and efficiently.
- Managed Rangers' visit schedules and guest payments.
Freelance Tour Guide
Mauritian Wildlife Foundation
12.2015 - 02.2018
- Conducted guided tours highlighting endemic plant and animal species and their ecological importance
- Led guided tours and informational talks for large groups to showcase attractions and highlights.
- Handled customer inquiries and resolved issues promptly to maintain high levels of satisfaction.
- Developed guest relationships to achieve high level of satisfaction.
- Entertained visitors and tourists with various props and signs to maximize engagement.
Receptionist/Administrative Office Clerk
CHANTAUVENT LTEE
02.2014 - 02.2018
- Developed and maintained a filing system for essential documents, improving office organization.
- Greeted visitors and provided them with assistance.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Scheduled and confirmed appointments.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Updated and recorded customer or client information to maintain accounts.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Investigated and analyzed client complaints to identify and resolve issues.
Customer Advisor
SEDECO LTD
12.2012 - 02.2014
- Advised customers on product selection based on their needs.
- Reviewed customer feedback surveys for improvement opportunities.
- Assisted customers with questions and concerns regarding billing cycles, due dates and extensions.
- Communicated effectively with customers both verbally and written.
- Updated databases with new and modified customer data.
- Contacted customers about potential service upgrades, new services and account changes.
- Participated in team meetings to share ideas for improving processes.
- Provided product information to customers.
Education
BBA - Business Administration
Honoris Educational Network (MANCOSA)
05-2024
Some College (No Degree) - Cambridge General Certificate A-Level (GCE)
Ocep College
Some College (No Degree) - Cambridge School Certificate
St Aubin SSS
Certificate - NC3 Tour Guiding
MITD / Ecole Hôtelière Sir Gaëtan Duval
Skills
- Customer Service Excellence
- Client Relationship Management
- Conflict Resolution
- Crisis Management
- Investigative Skills
- Operational Management
- Communication Skills
- Problem-Solving
- Law enforcement
Accomplishments
- MITD / Ecole Hôtelière Sir Gaëtan Duval - NC3 Tour Guiding
Pass with distinction and Best Student for the years 2014/2015
Timeline
Police Constable
Mauritius Police Force
07.2021 - Current
Customer Support Executive
Mari Deal ltd
02.2021 - 06.2021
Account Clerk/ Purchasing and Stock Control Office
CHANTAUVENT LTEE
01.2019 - 09.2020
Reservation Officer
Mauritian Wildlife Foundation
03.2018 - 12.2018
Freelance Tour Guide
Mauritian Wildlife Foundation
12.2015 - 02.2018
Receptionist/Administrative Office Clerk
CHANTAUVENT LTEE
02.2014 - 02.2018
Customer Advisor
SEDECO LTD
12.2012 - 02.2014
BBA - Business Administration
Honoris Educational Network (MANCOSA)
Some College (No Degree) - Cambridge General Certificate A-Level (GCE)
Ocep College
Some College (No Degree) - Cambridge School Certificate
St Aubin SSS
Certificate - NC3 Tour Guiding
MITD / Ecole Hôtelière Sir Gaëtan Duval
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