DYLAN ANTONIO
Dubai
Summary
Strategic, results-driven professional with demonstrated success elevating operational standards to improve overall team and business performance. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cluster Assistant Reservations Manager
Anantara The Palm Dubai Resort
2023.11 - Current
- Cluster Assistant Reservation Manager for Anantara The Palm Dubai Resort,Anantara World Islands Dubai Resort and Anantara Santorini Abu Dhabi Retreat
- Hotel Pre Opening of Anantara Santorini Abu Dhabi First quarter of 2024
- Assist in Managing the Daily Operations Of Reservations
- Monitor online booking channels for accuracy and efficiency in order to maximize revenue opportunities
- Maintain accurate records of bookings,cancellations,No-shows
- Create Rate codes,packages and work together with sales team to proceed with group rooming list
- Check on daily basis, the reservation entered on the day before to ensure the accuracy and quality of bookings in the system
- Attend daily Operations Meetings at the executive office
- Act as Manager on Duty when required as per schedule
Reservations Supervisor
Sofitel Dubai Jumeirah Beach
2022.07 - 2023.11
- Provided staff with assistance in performing difficult and complicated duties
- Planned and prepare work schedules and assigned employees to specific duties
- Lead and assist the team and be available for any issue, work-related queries
- Train new colleagues on the work process making also sure they have sufficient working material to perform duties
- Assist in the interview process to be able to select the best fitted candidate
- Monitor blocks/ non guaranteed bookings and balance hotel rooms inventory on daily basis
- Oversee Reservation's Manager Duties in his Absence
Reservations and Revenue Officer
Sofitel Dubai Jumeirah Beach
2021.01 - 2022.07
- Preparing daily revenue pick up reports and sending to HODs
- Follow up on guest's special requests,complaints and following up with concerned team to get feedback and get problems solved
- Working closely with S&M team,finance team assisting in appropriate report needed
Reservations Agent
Sofitel Dubai The Palm
2018.12 - 2021.01
- Arranged for group hotel bookings in collaboration with sales department
- Handled billing cashiering and daily arrival check
- Managed online booking inquiries and assisted guests and travel partners with questions throughout the entire booking cycle
Front Office Team Leader
Le Sakoa Boutik Hotel
2018.02 - 2018.11
- Rewarding and recognizing employees
- Coached and developed front office associatess
- Assisted guests by displayig knowledge of hotel property,local attractions and hours of hotel outlets and services
- Drove sales and maximized revenue by upselling room and amenities
Front Office Resort Host / Night Audit
Angsana Balaclava Mauritius
2016.11 - 2018.01
Intern
Maritim Resort & Spa Mauritius
2015.05 - 2015.12
Education
BSC IN TOURISM, LEISURE AND RECREATION Management -
University of Mauritius
04.2017
Cambridge A Level International Examinations -
Saint Mary's College
01.2012
CAMBRIDGE O LEVEL INTERNATIONAL EXAMINATIONS -
Port Louis North SSS
01.2010
Skills
- Leadership
- Delegation
- Sales
- Front Office
- Billing Systems
- Opera Cloud
- Associate Training and development
- Hotel Pre Opening
Certification
Leadership Development Program
References
Tuhin Jayasenan-Cluster Director of Revenue Abu Dhabi National Hotels
Michael Chatzidakis-Director of Revenue Management Atlantis Dubai Resort
Jayamal Fernando-Reservations Manager -Anantara Maia Seychelles
Contact details available upon request:
Timeline
Cluster Assistant Reservations Manager
Anantara The Palm Dubai Resort
2023.11 - Current
Reservations Supervisor
Sofitel Dubai Jumeirah Beach
2022.07 - 2023.11
Reservations and Revenue Officer
Sofitel Dubai Jumeirah Beach
2021.01 - 2022.07
Reservations Agent
Sofitel Dubai The Palm
2018.12 - 2021.01
Front Office Team Leader
Le Sakoa Boutik Hotel
2018.02 - 2018.11
Front Office Resort Host / Night Audit
Angsana Balaclava Mauritius
2016.11 - 2018.01
Intern
Maritim Resort & Spa Mauritius
2015.05 - 2015.12
BSC IN TOURISM, LEISURE AND RECREATION Management -
University of Mauritius
Cambridge A Level International Examinations -
Saint Mary's College
CAMBRIDGE O LEVEL INTERNATIONAL EXAMINATIONS -
Port Louis North SSS
Leadership Development Program
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