Louis-Alexandre Flore
Port-Louis
Summary
Adept RPA Developer with a proven track record at GPO Limited, enhancing productivity by automating key business processes and integrating machine learning. Excelled in client communication and Python programming, achieving significant improvements in customer service efficiency. Demonstrated expertise in process automation design and RPA tools, ensuring high-quality project delivery.
Overview
2
2
years of professional experience
Work History
RPA Developer
GPO Limited
03.2023 - Current
- Optimized resource utilization by effectively scheduling robot execution during non-peak hours or idle time periods.
- Developed custom automation scripts to streamline repetitive tasks, resulting in increased productivity.
- Conducted end-to-end testing of RPA solutions to ensure seamless integration with existing systems.
- Reduced manual effort required in data processing by automating key business processes using RPA tools.
- Enhanced customer experience by integrating RPA solutions into customer service processes, streamlining issue resolution timescales.
Customer Service Representative
Cim Finance
10.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
CS50x
Harvard University06-2022
High School Diploma -
Prof, Hassan Raffa SSS
Terre Rouge, Mauritius06-2021
Skills
- Machine learning integration
- Client communication
- Application integration
- Python programming
- Workflow optimization
- SQL database management
- Robotic process automation
- Quality assurance testing
- Process automation design
- RPA tool expertise
- Automation anywhere
- HTML
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
RPA Developer
GPO Limited
03.2023 - Current
Customer Service Representative
Cim Finance
10.2022 - 02.2023
High School Diploma -
CS50x
High School Diploma -
Prof, Hassan Raffa SSS
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