LOLOCHOU FLAVIA
Vacoas,PW
Summary
Motivated and professional committed to quality customer service and having good communication skills. Builds customer loyalty by resolving problems and quickly processing transactions. Fullfill customer's request with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers and inventory management. I was able to gain experience managing customer relationships processes, as I have worked several time in customer service and organisation.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Mauritius Commercial Bank
03.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provide assistance to customers with various banking inquiries, including account balances, transaction histories and account maintenance.
Teller Currency SSR Counter
Mauritius Commercial Bank
Mauritius
03.2023 - 03.2024
- Provide assistance to customers with various banking inquiries, including account balances, transaction histories and account maintenance.
- Verified customers' identification to ensure compliance with laws and regulations.
- Provided exceptional customer service to resolve customer requests and complaints in a timely and professional manner
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Teller
Mauritius Commercial Bank
Mauritius
10.2019 - 03.2023
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Processed customer transactions promptly, minimizing wait times
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Client Relationship Officer
Reuni Kids
St Pierre
01.2016 - 07.2018
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations
- Monitored, followed-up and escalated cases to meet customer response commitments
- Carrying out client satisfaction surveys and reviews
- Crisis management.
Currency Teller
Change Express
Mauritius
09.2015 - 12.2015
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Worked flexible hours: night, weekend, and holiday shifts
- Balanced currency and checks in cash drawers at end of shifts
- Cash checks and pay out money after verifying customer's signature.
Insurance Sales Agent
BAI
Mauritius
01.2014 - 04.2014
- Contact potential clients and developed client relationships through networking, direct referrals and lead databases
- Propose existing insurance programs to suit individual client needs by analyzing specific requirements
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
- Interview clients to get data about their financial resources and existing coverage
- Propose health, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Call Center Agent
Firstel
Mauritius
10.2011 - 12.2011
- Delivered exceptional customer service to every customer by expanding knowledge of products and services and creating welcoming, positive experiences
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Analyzed and escalated complaints, issues and fulfill customer's request
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Education
Higher School Certificate -
LORETO COLLEGE
11-2013
School Certificate -
LORETO COLLEGE
11-2011
Skills
- Problem-Solving Skills
- Customer Service
- Organisation and Time Management
- Flexible and Adaptable
- Teamwork
- Creativity
Languages
- English, Proficient, C2
- French, Proficient, C2
Languages
English
Proficient
C2
French
Proficient
C2
Timeline
Customer Service Representative
Mauritius Commercial Bank
03.2024 - Current
Teller Currency SSR Counter
Mauritius Commercial Bank
03.2023 - 03.2024
Teller
Mauritius Commercial Bank
10.2019 - 03.2023
Client Relationship Officer
Reuni Kids
01.2016 - 07.2018
Currency Teller
Change Express
09.2015 - 12.2015
Insurance Sales Agent
BAI
01.2014 - 04.2014
Call Center Agent
Firstel
10.2011 - 12.2011
Higher School Certificate -
LORETO COLLEGE
School Certificate -
LORETO COLLEGE
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