Divya Jhugur
Flacq,Mauritius
Summary
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction.
Familiar with generating invoices, handling payments and collecting past-due accounts. Proficient in accurately coding bills and maintaining clear records. Collaborative, reliable, and results-focused.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Credit Controller
Iqera
Port Louis
01.2025 - Current
- Handled customer inquiries regarding payment status or account balances.
- Assessed creditworthiness of new customers through analysis of financial statements, credit references, and other resources.
- Analyzed credit risk for potential customers.
Customer Service Advisor
Concentrix
Ebene, Mauritius
03.2023 - 12.2024
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Adhered to company policies and procedures when handling customer inquiries or complaints.
- Maximized revenue by proactively building and managing key customer relationships.
- Monitored account activity for suspicious or fraudulent transactions.
- Analyzed financial documents such as invoices, receipts, bank statements.
Cashier
Super u
Flacq, Mauritius
08.2021 - 02.2023
- Balanced daily transactions on a computerized point-of-sale system.
- Performed other duties as assigned by management.
Education
HSC - Humanities
Rajcoomar Gujadhur SSS
Flacq09-2022
Bachelor of Arts - English
Open University of Mauritius
ReduitSkills
- Customer service excellence
- Account management
- Email management
- Escalation management
- Dispute resolution
- Refund management
- Customer relations
- KPI monitoring
Languages
French
Proficient
C2
English
Proficient
C2
Timeline
Credit Controller
Iqera
01.2025 - Current
Customer Service Advisor
Concentrix
03.2023 - 12.2024
Cashier
Super u
08.2021 - 02.2023
HSC - Humanities
Rajcoomar Gujadhur SSS
Bachelor of Arts - English
Open University of Mauritius