Lisette Brayen
Glen Park Vacoas
Summary
Experienced Job title bringing demonstrated success in developing and motivating strong restaurant teams to assist Number customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Diamond Beach Club
2024.02 - 2024.05
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
Restaurant Assistant
Foodies Bagatelle
2023.10 - 2023.12
- Increased sales by regularly promoting specials and upselling menu items to guests.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Maintained high standards of cleanliness, consistently passing health inspections with top scores.
- Collaborated with kitchen staff to expedite orders accurately and efficiently during peak hours.
Head Waiter
Tamarina Spa & Boutique Hotel
2023.06 - 2023.10
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
- Inspected dishes and utensils for cleanliness.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
Restaurant Waiter
Tamarina Spa & Boutique Hotel
2022.06 - 2023.01
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Bar Waiter
Verenda Tamarin
2021.11 - 2021.12
Bar Waiter
Cotton Bay Hotel Rodrigues
2018.03 - 2018.10
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
Restaurant Waiter
Club Med La Plantation D'Albion
2017.03 - 2018.02
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Tourism Survey Officer
Rodrigues Regional Assembly
2016.01 - 2016.12
- Enhanced team efficiency by providing comprehensive training in surveying methodologies and software applications.
- Streamlined the survey process through regular review and optimization of protocols, reducing time spent on fieldwork.
- Developed strong working relationships within cross-functional teams which facilitated collaboration during larger projects.
Education
Human Resource Management -
Open University of Mauritius
ReduitSkills
- Customer Service
- Team Coordination
- Hospitality
- Staff Training
Certification
School Certificate and High school Certificate
Timeline
Restaurant Supervisor
Diamond Beach Club
2024.02 - 2024.05
Restaurant Assistant
Foodies Bagatelle
2023.10 - 2023.12
Head Waiter
Tamarina Spa & Boutique Hotel
2023.06 - 2023.10
Restaurant Waiter
Tamarina Spa & Boutique Hotel
2022.06 - 2023.01
Bar Waiter
Verenda Tamarin
2021.11 - 2021.12
Bar Waiter
Cotton Bay Hotel Rodrigues
2018.03 - 2018.10
Restaurant Waiter
Club Med La Plantation D'Albion
2017.03 - 2018.02
Tourism Survey Officer
Rodrigues Regional Assembly
2016.01 - 2016.12
Human Resource Management -
Open University of Mauritius