Lucilla V. Coothoopermal
Coromandel
Summary
Dedicated customer-focused professional with exceptional interpersonal skills and a proven track record in enhancing customer satisfaction. Highly adaptable and quick to learn, demonstrating the ability to thrive in dynamic environments while driving impactful outcomes. Committed to continuous learning and adept at managing change effectively.
Overview
15
15
years of professional experience
Work History
Operations Controller
ASM Global Logistics
Ebène
07.2024 - Current
- Negotiated competitive rates from carriers to reduce costs associated with shipping operations.
- Developed and maintained relationships with suppliers, carriers, and customers to ensure efficient freight forwarding services.
- Organized transportation of goods by air, sea or land to meet customer requirements.
- Scheduled pick-ups and deliveries according to customer needs while optimizing transit times.
Head of Purchasing and Logistics
Trade Secrets Limited
Curepipe
03.2024 - 06.2024
- Placed orders with international suppliers through effective coordination.
- Ensured all price lists were up-to-date.
- Managed shipment processes for both air and maritime routes to Mauritius.
- Verified and approved invoices from suppliers and forwarding agents.
- Managed the reception and dispatch of orders.
- Managed inventory levels.
Senior Equipment Logistics Officer
Equipment & Services BIA
04.2021 - 03.2024
- Perfect coordination with Sales and Procurement Administration inside Equipment Supply Chain Operations.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Negotiated with carriers and warehouse operators for services and preferential rates.
EQUIPMENT LOGISTICS OFFICER
Equipements & Services BIA
10.2018 - 03.2021
- Respond to requests for quotations for equipment by negotiating best rates with forwarders
- Negotiate the best solution quality / time / price for firm orders, and generate transport orders & update on (SAP)
- Receive and approve forwarder's / service providers invoices on ERP (SAP) & follow up to have all export documentation, including insurance certificate
- Report claim and follow up of claims with insurance company
PARTS SALES ADMIN OFFICER
Equipements & Services BIA
08.2016 - 09.2017
- Follow up with warehouse for expeditions of parts, and issue relevant export documents (Invoice, Packing list, Insurance certificate) for shipments / ensure that ERP (SAP) is updated
- Liaise with inspection bodies (Cotecna/SGS/Veritas) for inspection of goods before expedition
- Ensure proper shipping instructions are sent to forwarders for shipments
- Regular follow up on back order reports and communicate with purchasing & sales teams
- Update ERP system (SAP) with relevant shipment costs and ensure all invoices are duly submitted to finance for payment processing
PARTS SALES AND SUPPORT OFFICER
Equipements & Services BIA
07.2013 - 04.2016
- Prepare quotations according to client's request & ensure that these quotes are either approved or rejected and seek reason for rejection
- Upon approval of quote, transform quote into order confirmation and liaise with the purchasing and logistic departments for delivery date to client
- Maintain back order report
PERSONAL ASSISTANT TO MANAGING DIRECTOR
Prodeco Limited
01.2010 - 01.2013
- Work out quotes for clients & follow up of quote until approval
- Prepare file to submit to all concerned departments upon approval of quotes
- Liaise with all departments for proper handling of client's requests
- Liaise with advertising companies, whenever required
- Help organising participation in events (Salon de la Maison & Hotel world)
Education
Higher School Certificate -
Loretto Convent of Quatre-Bornes
01.1997
School Certificate -
Loretto Convent of Saint Pierre
01.1996
Skills
- Bilingual (English & French)
- Shipment tracking & coordination
- Problem-solving
- Motivational skills
- Organizational skills
- Logistics analysis
Timeline
Operations Controller
ASM Global Logistics
07.2024 - Current
Head of Purchasing and Logistics
Trade Secrets Limited
03.2024 - 06.2024
Senior Equipment Logistics Officer
Equipment & Services BIA
04.2021 - 03.2024
EQUIPMENT LOGISTICS OFFICER
Equipements & Services BIA
10.2018 - 03.2021
PARTS SALES ADMIN OFFICER
Equipements & Services BIA
08.2016 - 09.2017
PARTS SALES AND SUPPORT OFFICER
Equipements & Services BIA
07.2013 - 04.2016
PERSONAL ASSISTANT TO MANAGING DIRECTOR
Prodeco Limited
01.2010 - 01.2013
Higher School Certificate -
Loretto Convent of Quatre-Bornes
School Certificate -
Loretto Convent of Saint Pierre
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