Opera PMS
Letticia Manoovaloo
Front Office Receptionist
Belle -Etoile,Mauritius
Summary
People-oriented Front Office Receptionist with 2 years of experience. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in both English and French with solution-oriented approach.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Front Office Receptionist
Indigo Hotel Group -The Address Boutique Hotel
Baie Du Tombeau , Port-Louis
04.2018 - 09.2020
- Greet and welcome guests in person and on phone; answer and
direct inquiries to designated department. - Pick up and sort daily incoming correspondence and deliver sorted
mail to addressees. - Maintain executive managers calendars by planning and scheduling and conferences
- Manage front office reception area by cleaning and organizing desk and visitor lobby.
- Greeted walk-in customers,while fielding calls from outside sources such as customers.
- Calculate bills for services rendered and collected and processed customer payments.
- Answered high volume phone calls, booked appointments from clients.
Education
Diploma of Business
Curtin University:Charles Telfair Institute
Moka 08.2016 - 08.2017
Diplôme D'études En Langue Française - Delf B2
Private Test
Rose-Hill 11.2015 - 11.2015
Higher School Certificate
New Devton College
Beau Bassin 01.2015 - 11.2016
School Certificate
Lycée De Beau Bassin
Beau -Bassin 11.2013 - 11.2013
Skills
Telephone etiquette
Software
MS Office
Interests
Hiking
Reading
Volunteering -Charity Work
Timeline
Front Office Receptionist
Indigo Hotel Group -The Address Boutique Hotel
04.2018 - 09.2020
Diploma of Business
Curtin University:Charles Telfair Institute
08.2016 - 08.2017
Diplôme D'études En Langue Française - Delf B2
Private Test
11.2015 - 11.2015
Higher School Certificate
New Devton College
01.2015 - 11.2016
School Certificate
Lycée De Beau Bassin
11.2013 - 11.2013
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