Opera PMS
Letticia Manoovaloo
Front Office Receptionist
Belle -Etoile,Mauritius
Summary
People-oriented Front Office Receptionist with 2 years of experience. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in both English and French with solution-oriented approach.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Front Office Receptionist
Indigo Hotel Group -The Address Boutique Hotel
Baie Du Tombeau , Port-Louis
2018.04 - 2020.09
- Greet and welcome guests in person and on phone; answer and
direct inquiries to designated department. - Pick up and sort daily incoming correspondence and deliver sorted
mail to addressees. - Maintain executive managers calendars by planning and scheduling and conferences
- Manage front office reception area by cleaning and organizing desk and visitor lobby.
- Greeted walk-in customers,while fielding calls from outside sources such as customers.
- Calculate bills for services rendered and collected and processed customer payments.
- Answered high volume phone calls, booked appointments from clients.
Education
Diploma of Business
Curtin University:Charles Telfair Institute
Moka 2016.08 - 2017.08
Diplôme D'études En Langue Française - Delf B2
Private Test
Rose-Hill 2015.11 - 2015.11
Higher School Certificate
New Devton College
Beau Bassin 2015.01 - 2016.11
School Certificate
Lycée De Beau Bassin
Beau -Bassin 2013.11 - 2013.11
Skills
Telephone etiquette
Office administration
Cash Handling
Problem-solving skills
Telephone skills
Verbal and written communication
Skilled in Opera PMS
Mail handling
Software
MS Office
Interests
Hiking
Reading
Volunteering -Charity Work
Timeline
Front Office Receptionist
Indigo Hotel Group -The Address Boutique Hotel
2018.04 - 2020.09
Diploma of Business
Curtin University:Charles Telfair Institute
2016.08 - 2017.08
Diplôme D'études En Langue Française - Delf B2
Private Test
2015.11 - 2015.11
Higher School Certificate
New Devton College
2015.01 - 2016.11
School Certificate
Lycée De Beau Bassin
2013.11 - 2013.11